Server

PHP HOT SPRINGS LLC; Hot Springs (AR); On-site; USD 14,000 - 21,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company match

Paid Time Off

8 Paid Holidays

Hotel discounts

Disability Insurance

Job summary

Providence Hospitality Partners in Hot Springs, AR, is seeking a friendly Server to provide food and beverage services in a fast-paced hotel dining environment. You will greet guests, take orders, and ensure a positive experience through attentive service.

The role requires prior server experience, a professional appearance, and strong communication with diverse patrons. Competitive shifts and meals provided with opportunities for growth in hospitality.

Qualifications

• Strong customer service skills.
• Good judgement and timely decisions.
• Professional appearance and demeanor.
• Excellent communication with diverse patrons.

Responsibilities

• Greets patrons upon arrival and assists with seating as needed.
• Takes food and beverage orders accurately and courteously.
• Writes tickets for items and relays orders to kitchen or wait staff.
• Handles payments, processes transactions, and issues receipts.
• Maintains cleanliness and sanitation of dining and bar areas.
• Resolves patron concerns and refers to management when needed.
• Assists other staff to ensure top-quality service.

Skills

Customer service

Decision making

Team player

Professional appearance

Communication skills

Flexibility

Job description

Providence Hospitality Partners is based in Denver, Colorado, and founded in 2002. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.SUMMARY: The Server provides food and beverage services to patrons in a friendly, efficient, and professional manner; ensures a positive experience for all patrons.DUTIES AND RESPONSIBILITIES:Greets patrons upon arrival; assists with seating as neededTakes food and beverage orders accurately and courteously; responds to patrons’ questions regarding food and beverage itemsAccurately writes tickets for food items as needed or receives orders from wait staffMaintains complete knowledge of and strictly abides by state liquor regulations; verifies legal drinking age of patrons as neededHandles purchasing transactions, which include operating cash register and accounting of daily salesReceives payment from patrons; makes change as needed; issues receiptsClears and resets tables and bar area as neededPossesses and maintains thorough knowledge of all beverage selections available and characteristics/description of every wine/champagne on the wine list and by the glassMaintains cleanliness and sanitation at all times; performs closing clean-up dutiesResolves patron problems/complaints; utilizes own best judgement in resolving issues or refers to management as neededAssists other staff members as needed to ensure optimum service to all patronsCompletes all necessary paperwork; maintains files and recordsPerforms other related duties as assigned by managementQUALIFICATIONS:Excellent customer service skillsGood judgement with the ability to make timely and sound decisionsCreative, flexible, and innovative team playerProfessional appearance and demeanorAbility to effectively communicate with people at all levels and from various backgroundsEDUCATION AND EXPERIENCE:Previous server experience is requiredCOMPETENCIES:Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.Quantity-Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.Safety and Security-Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.Attendance/Punctuality-Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Dependability-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.PHYSICAL DEMANDS AND WORK ENVIRONMENT:Continually required to stand, walk, bend, stoop, lift, and reachContinually required to lift/push/carry items up to 50 lbs.Occasional exposure to extreme heat or cold and loud noiseSALARY:HOURS:BENEFITS:Medical, Dental, and Vision InsuranceCompany paid Basic Life and AD&D Insurance401(k) with Company matchPaid Time Off and State required Sick Pay8 Paid HolidaysHotel discounts by brandVoluntary Short-Term and Long-Term Disability