Server

Renaissance, MA; Haverhill (MA); On-site; USD 21,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

401k matching

Paid time off

Job summary

Southworth is seeking a Server to join our culinary team. You will greet guests, present menus, take and relay orders, and ensure a warm, attentive dining experience for members and guests.

Collaborating with kitchen staff, you will upsell specials and handle checkout while maintaining a spotless dining area. Previous fine dining experience and exceptional service mindset are preferred; evenings, weekends, and holidays required.

Qualifications

• Previous server experience in a fine dining or hospitality setting preferred.
• Excellent communication and a friendly, approachable demeanor.
• Ability to multitask and maintain attention to detail in a fast-paced environment.

Responsibilities

• Greet and seat guests warmly to set a welcoming atmosphere.
• Present menus, explain items, and relay daily specials and beverages.
• Take accurate orders and communicate dietary restrictions to the kitchen.
• Serve food and drinks promptly with proper presentation.
• Collaborate with kitchen staff to ensure timely order delivery.
• Prepare and deliver bills, handle payments, and provide gracious checkout.
• Upsell menu items and club promotions to enhance dining experience.
• Address guest inquiries and resolve concerns professionally.

Skills

Exceptional customer service

Menu knowledge

Multitasking

Effective communication

Job description

the Southworth Way

Celebrate Life, the Southworth Way

The Company:

Welcome to Southworth. We own and operate a growing portfolio of premier private communities, each offering inspired environments and locations. Our dedication to hospitality and endless activities for the entire family ensures our members experience a world at play like never before. With a solid reputation for stability, integrity, and innovation, Southworth's clubs and communities provide exceptional locations where our members can truly live life at ease. Our dedicated team members play a crucial role in elevating the experience for our members, residents, guests, and fellow team members. We encourage all our team members to be and belong by providing a wide array of benefits, engagement programs, unique perks, discounts, and, of course, a lot of fun!

The Benefits

We are proud of our “family company” roots and understand everyone has a unique set of needs: we want to support you as best we can so you can live your best life with us. We offer a comprehensive benefits package that includes competitive options for medical, physical, and mental health and wellness, life insurance, 401k matching, paid time off, and more.

Grow with us!

The sky is the limit for talented, driven individuals. With our ever-expanding portfolio, we offer opportunities to learn, grow, and thrive. We look forward to growing together.

Be YOU with us!

At Southworth, we are working to redefine the country club. We seek talent from a diverse range of backgrounds, experiences, and cultures to ensure an innovative edge. Here, diversity is a driver of our success.

The Opportunity

As a Server at our restaurants, you will play a vital role in providing exceptional dining experiences to our members and guests. Your friendly demeanor, attention to detail, and impeccable service will contribute to the overall ambiance and reputation of our establishment.

Duties And Functions

• Greet and seat guests courteously, ensuring a warm and welcoming atmosphere.
• Present menus and provide detailed explanations about menu items, daily specials, and beverage options.
• Take accurate food and beverage orders, ensuring special requests and dietary restrictions are properly communicated to the kitchen staff.
• Serve food and drinks promptly, with attention to presentation and temperature.
• Monitor and anticipate guest needs throughout their dining experience.
• Maintain a clean and organized dining area, including setting and clearing tables efficiently.
• Collaborate with kitchen staff to ensure timely and accurate order delivery.
• Prepare and deliver accurate bills, handle payment transactions, and provide exceptional customer service during checkout.
• Upsell menu items, specials, and club promotions to enhance the dining experience and contribute to revenue generation.
• Address guest inquiries, concerns, and complaints with professionalism and a focus on swift resolution.
• Collaborate with colleagues and supervisors to create a seamless and harmonious work environment.

Qualification Standards

• Previous experience as a server in a fine dining restaurant or hospitality setting is preferred.
• Exceptional customer service skills with a friendly and approachable demeanor.
• Strong knowledge of food and beverage menus, including wine and cocktail offerings.
• Ability to work in a fast-paced environment while maintaining attention to detail and a positive attitude.
• Excellent communication skills, both verbal and written.
• Ability to multitask and prioritize tasks effectively.
• Professional appearance and grooming standards.
• Flexibility to work evenings, weekends, and holidays as required.

Join our dynamic team as a Server where your dedication to exceptional service will contribute to memorable dining experiences for our discerning members and guests. If you have a passion for hospitality, a knack for creating positive connections, and a commitment to excellence, we invite you to become a valued member of our culinary team.

Apply today to start your new career, the Southworth Way

Note

This job description is intended to convey information essential to understanding the scope of this position. It is not an exhaustive list of responsibilities, and additional tasks may be assigned based on operational needs.