Server

Choice Hotels International, Inc.; Chicago (IL); Presencial; USD 15.000 - 21.000; A tiempo parcial

Descripción de la vacante

Choice Hotels International, Inc. is seeking a part-time Lounge Server to deliver exceptional guest experiences in the hotel lounge in Chicago.

You will set up lounge areas, take orders, suggest beverages and food, and maintain a clean, welcoming space throughout shifts. Responsibilities include coordinating with bartenders and chefs, serving guests, handling payments, and resolving guest requests with empathy to ensure 100% guest satisfaction.

Formación

• High school diploma or GED required.
• Two years of experience in similar position within an upscale environment is preferred.
• Must be at least 21 years old to serve alcohol.
• Excellent customer service skills.
• Willing to work a flexible schedule including weekends and holidays.

Responsabilidades

• Ensures proper set up of tables to in the lounge.
• Takes customer orders and provides suggestions for beverages and food.
• Reports beverage orders to bartenders and ensures drinks are garnishes before serving.
• Coordinates service with other servers and Chef.
• Serves food and beverages to guests, refills beverages as needed.
• Removes dirty glasses, linens and dishes from lounge area.
• Responds to customer requests and complaints.
• Cleans lounge area during and after events.
• Closes out the customer’s bill applying cash and credit cards in accordance with established procedures.
• Creates 100% guest satisfaction by providing the hospitality and teamwork.
• Performs other duties as required by Management to provide 100% Guest Satisfaction.

Conocimientos

Excellent customer service

Teamwork

Flexible schedule

Educación

High school diploma or GED

Descripción del empleo

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.Position SummaryThe PM Server is responsible for creating an exceptional guest experience by ensuring 100% guest satisfaction through prompt, courteous, and efficient service to lounge guests. This position requires a friendly, professional demeanor and a commitment to delivering outstanding hospitality. This is a part-time position that pays $12.96 per hour.Ensures proper set up of tables to in the loungeInspects linen, silver, china and other items prior to using themTakes customer orders and provides suggestions for both beverage and foodReports beverage orders to bartenders, ensure drinks are garnishes before servingCoordinates service with other servers and ChefServes food and beverages to guests, refills beverages as neededRemoves dirty glasses, linens and dishes from lounge areaResponds to customer requests and complaintsCleans lounge area during and after eventsAdheres to legal and/or company policies and standardsUnderstands and follows the laws and guidelines for beverage serviceCloses out the customer’s bill applying cash and credit cards in accordance with established proceduresCreates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations:Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.Requirement/Skills High school diploma or GED required Two years of experience in similar position within an upscale environment is preferred Basic skills in reading, writing, arithmetic Must be at least 21 years old in order to serve alcohol Must have excellent customer service skills Willing to work a flexible schedule including weekends and holidays Ability to relate to all levels of guests and management Must possess a strong team spirit Physical Demands Ability to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionally Ability to maneuver up to 150 pounds, occasionally, for short periods of time Able to set up and take down tables, chairs, stages and other banquet meeting fixtures Ability to push and pull carts weighing up to 200 lbs, occasionally Ability to stand for extended periods of time, constantly Other Information The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.