Room Attendant

Choice Hotels International, Inc.; Nashville (TN); On-site; USD 1,791,000 - 2,342,000; Full time

Benefits offered by this job

Full benefits package

401(k) Retirement Plan

Paid Vacation and Sick Time

8 Paid Holidays

Paid Bereavement

Paid Floating Holidays

Job summary

Choice Hotels International, Inc. is seeking a Room Attendant for the Radisson Nashville Airport area to ensure clean, comfortable, and safe guest rooms with genuine hospitality.

You will follow brand standards, clean rooms, restock supplies, and assist guests with requests while maintaining a welcoming atmosphere. Benefits include a full benefits package for full-time employees, 401(k), paid vacation and sick time, paid holidays, and paid bereavement.

Qualifications

• Minimum 1 year hospitality experience in housekeeping.
• Able to follow instructions and communicate effectively.
• Attention to detail and customer service mindset.
• Willing to work weekends and holidays.
• Able to lift up to 50 pounds and stand for long periods.

Responsibilities

• Maintain 100% guest satisfaction by delivering genuine hospitality.
• Clean and vacuum assigned guest rooms and suites according to brand standards.
• Restock amenities, replace liners, and manage linens and supplies.
• Notify supervisor of maintenance issues or guestroom concerns.
• Handle guest requests promptly and refer complex issues to supervision.

Skills

Hospitality experience

Attention to detail

Teamwork

Flexible schedule

Communication

Physical stamina

Job description

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.Position SummaryThe role of the Room Attendant is to ensure 100% guest satisfaction by providing guests with a clean, a comfortable and safe room.Comfortable. Convenient. Unmistakably Radisson.Join a team that’s all about great service, genuine hospitality, and everyday opportunities to shine.At Radisson Hotel Nashville Airport, we keep things welcoming, supportive, and teamwork‑driven. Just minutes from the airport and close to all things Music City, it’s a great place to build your skills and grow your career.If you’re friendly, dependable, and excited to make a difference for our guests, we’d love to have you on our team. Your next career step starts here.Benefits When You Make It Your Choice:1st of the month following 30 days of service:Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, and so much more!401(k) Retirement Plan90 Days:Paid Vacation and Sick Time8 Paid HolidaysPaid Bereavement1 Year:Paid Floating HolidaysKey ResponsibilitiesCreates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroomMaintains cleaning protocolsEmpty all trash containers and replace with fresh linersRestock useable items in guest rooms or suites, i.e., soap, towels, amenities, paper itemsEnsure removal and appropriate disposition of guest room trays, glass and silverwareClean and vacuum exterior entry and hallwaysKeep linen closets and supply areas clean and organizedEnsure guest laundry and dry-cleaning orders are attended to promptlyNotifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needsPromptly handles guest complaints or requests and refers to supervisor if unable to handleEnsures that all rooms or suites are secured upon leaving the guest room or suiteCreates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectationsGives personal attention, takes personal responsibility, and uses teamwork when providing guest serviceListens, apologizes with empathy, finds a solution, and follows through when resolving guest problemsProvides Yes I Can! genuine hospitality and teamwork on an ongoing basisAssumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest SatisfactionPerforms other duties required to provide the service brand behavior and genuine hospitalityPerforms other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our GuestRequirement/SkillsIdeal candidate will have a minimum of one -year hospitality experience in housekeepingFollows instructions and communicates effectivelyWorks well independently or as part of a teamStrong attention to detailCommitment to exceptional guest serviceCan clean multiple room types and meet the daily cleaning quotaWilling to work a flexible schedule including weekends and holidaysAdheres to the policies and procedures of the hotelPhysical DemandsPerform repetitive hand and arm movements.Ability to lift up to 50 pounds.Ability to pull, push up to 100 pounds.Must be able to squat, bend, kneel and twist.Ability to stand for long periods of time.Occasional lifting of up to 50 poundsOther InformationThe hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.