Server

Berkshire East Ski Resort; Charlemont (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

Berkshire East Ski Resort is seeking a friendly, energetic server with a focus on guest satisfaction for our summer and early fall dining operations. You will take orders, handle payments, and deliver meals both indoors and outdoors in a high-energy environment.

Responsibilities include knowing menu items, pricing, and promotions, coordinating with kitchen and bar staff, and ensuring accurate order preparation while maintaining a clean, safe dining area.

Qualifications

• Excellent customer service skills.
• Working knowledge of computers or POS software programs.
• Able to count cash and perform simple mathematical functions.
• Able to work well under fast paced and busy circumstances.
• Neat and professional appearance.
• Cashier or server experience preferred but not required.
• High energy and stamina.
• Able to identify and perform other tasks during non-busy times.

Responsibilities

• Promote a positive interaction and experience with dining guests.
• Assist guests in the selection and purchase of food & beverages.
• Know basic ingredients and how the food is prepared.
• Know all of the menu items including pricing and availability.
• Know all discounts, special pricing, or other daily promotions.
• Inform kitchen of any known food allergy concerns.
• Take food and beverage orders and process them in POS system.
• Check patron's IDs to ensure age for alcohol consumption.
• Communicate with kitchen and bar to assure accuracy of orders.
• Communicate with guests on delays or shortages.
• Deliver food and beverages to tables, both indoor and outdoor.
• Ensure guests have complete satisfaction in their dining experience.
• Handle customer complaints in a professional and diplomatic way.
• Verify that each guest has paid the correct price for their purchase.
• Process cash and credit card transactions accurately & efficiently.
• Manage the till, count start cash and prepare nightly deposit bags.
• Complete sales reports and accounting forms for back office.
• Collect dirty dishes, clear and reset tables as guests leave.
• Maintain counters, floor and food service area clean and sanitary.
• Serve at special resort events, large gatherings or weddings.
• Perform other tasks as assigned by manager.

Skills

Customer service

POS software

Cash handling

Fast-paced environment

Professional appearance

Team player

High energy

Tools

POS system

Job description

Job Summary

Competitive pay and great mountain benefits. and get the chance to work in a busy, high energy environment in the Summer and early Fall Summer

Sell food and beverage items for guests visiting the adventure area: outside and in restaurant.

Essential Duties and Responsibilities

• Promote a positive interaction and experience with dining guests.
• Assist guests in the selection and purchase of food & beverages.
• Know basic ingredients and how the food is prepared.
• Know all of the menu items including pricing and availability.
• Know all discounts, special pricing, or other daily promotions.
• Inform kitchen of any known food allergy concerns.
• Take food and beverage orders and process them in POS system.
• Check patron's ID's to ensure their age for consumption of alcohol.
• Communicate with kitchen and bar to assure accuracy of orders.
• Communicate with guests on delays or shortages.
• Deliver food and beverages to tables, both indoor and outdoor.
• Ensure guests have complete satisfaction in their dining experience.
• Handle customer complaints in a professional and diplomatic way.
• Verify that each guest has paid the correct price for their purchase.
• Process cash and credit card transactions accurately & efficiently.
• Manage the till, count start cash and prepare nightly deposit bags.
• Complete sales reports and accounting forms for back office.
• Collect dirty dishes, clear and reset tables as guests leave.
• Maintain counters, floor and food service area clean and sanitary.
• Serve at special resort events, large gatherings or weddings.
• Perform other tasks as assigned by manager.

Minimum Qualifications (Knowledge, Skills, Abilities)

• Skilled in providing excellent customer service.
• Working knowledge of computers or POS software programs.
• Able to count cash and perform simple mathematical functions.
• Able to work well under fast paced and busy circumstances.
• Neat and professional appearance.
• Portray a positive company image.
• Cashier or server experience preferred but not required.
• High energy and stamina required.
• Able to identify and perform other tasks during non-busy times.

Core Competencies

• Communication: Communicate ideas effectively and actively listen.
• Friendly Service: Treat people courteously and respond in a helpful manner.
• Teamwork: Interact with team members effectively put company goals first.

Physical Demands

• This is a physically demanding position.
• Must be able to lift up to 50 pounds,
• Must be able to climb stairs, lift, reach & carry items repetitively.
• Must be able to stand and walk for long periods of time.

Requirements:

Shift Requirements:

• Hours may include late afternoon and evening shifts.
• Frequent weekend and holiday shifts.
• May work off-site for special events (i.e. Warfield House weddings).

Age Requirements:

• Applicants must be at least age 18.