Senior Zoo Experience Guide

Phoenix Zoo | Arizona Center for Nature Conservation; Phoenix (AZ); On-site; USD 23,000 - 33,000; Part time

Job summary

The Phoenix Zoo in Phoenix, AZ is seeking a Senior Exhibit Guide to serve as an ambassador, delivering engaging guest experiences and conservation storytelling. This role blends guest service, public speaking, and animal interpretation to inspire visitors of all ages.

You will interpret using learner-led techniques, lead tours and activities, and support events while ensuring guest safety and a welcoming environment. Training and team collaboration are required.

Qualifications

• Strong communication and public speaking skills.
• Ability to engage guests of all ages and backgrounds.
• Experience in education, interpretation, theater, customer service, or hospitality preferred.

Responsibilities

• Provide quality guest service to visitors with a welcoming attitude.
• Interpret using learner-led techniques for groups of all sizes and ages.
• Lead guided experiences such as Safari Cruiser tours, Discovery Tours, and Walking Tours.
• Engage visitors with conservation messaging and storytelling.
• Assist guests with navigation and general Zoo information.
• Support crowd management and special events.
• Oversee daily operations of the Giraffe Encounter when needed and coordinate staff/volunteers.
• Maintain cleanliness and safety of exhibits and work areas.

Skills

Public speaking

Communication

Customer service

Hospitality

Job description

The Phoenix Zoo in Phoenix, AZ is seeking a Senior Exhibit Guide to serve as an ambassador, delivering engaging guest experiences and conservation storytelling. This role blends guest service, public speaking, and animal interpretation to inspire visitors of all ages.

You will interpret using learner-led techniques, lead tours and activities, and support events while ensuring guest safety and a welcoming environment. Training and team collaboration are required.