Senior Workplace Technology Project Manager

Hyphn; San Diego (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Hyphn is seeking a Project Manager/Program Manager to lead technology integration projects across multiple sites. You will develop schedules, coordinate AV, security, and low voltage teams, and drive progress from kickoff to closeout.

You will manage RFIs, change orders, and invoicing, while ensuring safety, quality, and client satisfaction. Strong communication and planning skills are essential for success.

Qualifications

• 5–7 years of project management experience on technology integration projects.
• Experience with low-voltage structured cabling and fiber/copper networks.
• Knowledge of access control, video surveillance, and security systems.
• Strong customer service orientation and excellent communication.
• Proficiency with MS Office and project management tools; ability to read plans.
• Ability to pass background checks and maintain valid driver’s license.

Responsibilities

• Develop and monitor project schedules, budgets, and documentation from kickoff through closeout.
• Coordinate with AV, security, and low voltage teams to complete installation and commissioning.
• Lead client and internal kickoff meetings and maintain stakeholder alignment.
• Manage RFIs, change orders, and invoicing; track progress and profitability.
• Ensure compliance with safety and quality standards; conduct site walkthroughs.

Skills

Project Management

Communication

Customer Service

Time Management

Planning

Team Coordination

Problem Solving

Education

High School Diploma

Associate or Bachelor's Degree

Electronics/Engineering education

PM/CTS/CTS-D/CTS-I/BICSI certifications

Tools

D-Tools System Integrator

Microsoft Office

Job description

Duties & ResponsibilitiesDesign & ProcurementInitiate legal compliance by obtaining Certificates of Insurance (COI) and necessary permits.Set engineering deliverables and establish timelines for project milestones.Ensure project tracking, maintain updated project lists, and adhere to schedules for progress reporting.InFlight ProjectsConduct an internal kickoff meeting within two weeks of project initiation to align internal strategies.Arrange a client kickoff meeting within two weeks of project start for external stakeholder alignment.Verify site conditions and coordinate internal meetings for operational readiness.Develop specific milestones and microschedules to guide project phases effectively.Manage pick tickets and delivery tickets to facilitate resource movements.Oversee progress billing, equipment receipt, deliveries, and invoicing for financial transactions.Capture site photos before commencing work to document initial conditions.Perform onsite inventory checks to confirm the availability of required resources.Maintain project milestones and microschedules to ensure adherence to timelines.Conduct routine check-ins with customers or other stakeholders for ongoing engagement.Attend and participate in Owner-Architect-Contractor (OAC) meetings for collaborative decision-making.Monitor network connectivity (NETWORK LIVE) to ensure uninterrupted site operations.Process change orders promptly to manage scope adjustments efficiently.Update project schedules, supersheets, and NetSuite for systemic updates and accuracy.Address Requests for Information (RFIs) promptly to clarify project queries.Update scheduling regularly to accommodate dynamic timeline adjustments.Maintain constant communication channels for regular project updates and information sharing.Manage subcontractors effectively to coordinate external collaborators' contributions.Place additional orders as necessary to facilitate supplementary procurements.Process Return Merchandise Authorizations (RMAs) for handling return authorizations.Monitor labor hours and Gross Profit (GP) for tracking workforce efficiency and profitability.Document completed work with As-Builts to ensure accurate project documentation.Encourage and facilitate frequent and precise forecasting by the project management team to enhance planning and execution.Ensure that project schedules and project lists are accurately filled out in advance and maintain accuracy throughout the project lifecycle.Validate the accuracy of all entries on the project schedule, verifying that each task and milestone are correctly documented and accounted for.Act as the primary point of escalation and a key source of knowledge for the project management team, providing guidance and support where needed and as identified.CloseoutSchedule testing and inspections to ensure compliance with quality standards.Compile warranty information for documenting product guarantees.Share test and inspection results for transparency and quality assurance outcomes.Finalize invoicing, cost reporting, and internal closeout processes for financial matters.Complete patchbay matrix and labeling to meet technical specifications.Resolve any outstanding issues with late RMAs promptly.Schedule system training sessions to empower operational users effectively.Hand off closeout documentation to conclude administrative tasks.Coordinate lessons learned on applicable projects and disseminate the information to the team to educate on best practices.ServiceEnsure a smooth transition with a warm handoff to internal service teams for seamless operations.What Are Your Responsibilities?Act as the main point of contact between clients and internal technical teams.Develop and monitor project schedules, budgets, technical requirements, and documentation from kickoff through closeout.Keep clients informed with timely updates, clear expectations, and proactive issueresolution throughout each phase of the project.Provide direction to project teams by assigning responsibilities, supporting training, monitoring performance, and removing obstacles.Coordinate national account work to ensure consistent planning, communication, andexecution across locations.Manage several active job sites in different markets while maintaining visibility into progress, staffing, risks, and next steps.Partner with AV, structured cabling, security, and access control teams to completeinstallation, programming, testing, commissioning, and final punch-list activities.Oversee structured cabling requirements, including pathways, copper and fiber infrastructure, equipment racks, labeling, certification testing, closeout records, and compliance with applicable standards and project requirements.Coordinate security and access control work, including device placement, doorhardware interfaces, cabling, head-end equipment, system programming, functional testing, commissioning, and client handoff.Work closely with clients, general contractors, electrical contractors, IT teams,security representatives, and authorities having jurisdiction to address field conditions and keep all technology scopes aligned.Take on additional responsibilities as needed to help projects stay on track and achieve successful outcomes.Job Specifications/Qualifications:Successful candidates will possess a minimum of 5-7 years of actual on the job experience working as a Project Manager or Program Manager for technology integration projectsLow-Voltage Structured Cabling: Experience with copper and fiber cabling, pathways, racks, patch panels, labeling standards, certification testing, as-built documentation, and coordination with network and electrical teams.Security and Access Control: Familiarity with access control, video surveillance, intrusion detection, door hardware interfaces, credentialing, device addressing, programming, testing, commissioning, and client training is strongly preferred.Customer Service: Required. Our customers are our top priority, and this role must consistently take care of their need.Attitude and Aptitude: Essential. You should be eager to learn and arrive ready to tackle any situation.Communication: Critical. You will work with clients and multiple departments, so communication must remain clear, concise, and open to keep projects running smoothly.Project Management and/or A/V, Security or Low Voltage certifications preferred: PMP, CTS, CTS-D, CTS-I, BICSI, etc.Experience reading and translating plans, elevation, reflected ceiling, and other related construction drawing typesTime management and project management skills are crucialFamiliarity with audio/video systemsKnowledgeable of low voltage, security, and A/V electrical concepts and project dynamicsStrong verbal and written communication skillsSupervisory and people skillsHigh School degree or general education equivalent required.Formal education in electronics or engineering, and people management is preferred.Experience in construction trade project management is requiredBasic computer skills using Microsoft SuiteKnowledge of or experience with D-Tools System Integrator software is nice to haveExperience with commissioning A/V and security systems, finalizing StructuredCabling (LV) installations is nice to haveExperience managing teams and/or projects in the field at construction sites in various phasesExperience project managing or installing audio-visual, teleconferencing, corporate video, control systems, low voltage, voice/data cabling, structured cabling,fiber optic, or related systems strongly preferredExperience using hand tools of the A/V, low voltage, security and electronic related trades is nice to haveMust maintain a valid driver’s license with clean driving recordStrong communication and presentation skills, strong planning and organizational skills, exceptional customer service skills, ability to work well under pressure, problem solving skills, technical aptitude, computer skills, basic math skills, team player, professional appearance, committed and goal driven.Must be able to maintain the following attributes while under pressure fromdeadlines: technical capability, professionalism, self-motivation, self-discipline, focus and attention to detail.Must be able to maintain a safety-minded approach to all activitiesAbility to pass a drug screen, criminal background check and valid driver’s license, insurance and vehicle to conduct business.This role may require irregular hours during certain projects.Education: High school diploma minimum, associate or bachelor’s degree. Technology-related field preferred, experience in project management required, technology integration preferredSupervisory Role: NoPhysical Demands:Must be able to climb ladders and scaffoldingMust be able to lift in excess of 50 poundsMust be able to do moderate physical labor when necessaryHyphn is proud to be an equal opportunity employer. We value and celebrate diversity.Hyphn continues to aspire to create an inclusive environment for all employees to thrivebecause we believe it is not only the right thing to do, but that it also makes our work betterand our relationships stronger. We do not discriminate based on race, religion, color, nationalorigin, sex, gender identity or expression, sexual orientation, age, veteran status, disabilitystatus, or any other applicable characteristics protected by law.