Security and Low Voltage Service Technician Lead

The Hunton Group; Houston (TX); On-site; USD 60,000 - 92,000; Full time

Job summary

Convergentz, a division of Hunton Group, seeks a Security and Low Voltage Service Technician Lead to guide field teams in installation, testing, and commissioning of security and low-voltage systems on new and existing facilities.

The role requires coordinating with superintendents, project managers, and customers, ensuring safety and quality standards on site, and providing mentorship to SLV technicians. Travel locally/remotely as needed and maintain thorough documentation.

Qualifications

• Experience leading service crews on security/low-voltage projects.
• Ability to read blueprints, wiring diagrams, and specs.
• Strong communication and customer service skills.
• Proven problem-solving and troubleshooting abilities.
• Able to travel locally/remotely as needed.

Responsibilities

• Lead and supervise field service crews on projects.
• Install, troubleshoot, and commission security/low-voltage systems.
• Read and interpret diagrams; coordinate with stakeholders.
• Ensure work aligns with schedule and quality standards.
• Prepare documentation and reports; assist with parts planning.

Skills

Leadership

Communication

Organizational skills

Troubleshooting

Customer service

Problem-solving

Team coordination

Education

High school diploma or equivalent

Trade school / technical certifications

Military electronics training

Tools

Microsoft Office

Networking concepts

Testing equipment

Job description

DescriptionConvergentz, a division of Hunton Group, has an exciting opportunity for a Security and Low Voltage Service Technician Lead . The selected candidate will lead field service teams and perform advanced installation, service, troubleshooting, and commissioning of security and low-voltage systems for new construction and existing customer facilities. The Security and Low Voltage Service Technician Lead is responsible for overseeing and participating in the installation, testing, programming, servicing, and repair of structured cabling, access control, CCTV/video surveillance, intrusion detection, audio/visual, and other low voltage systems. This role provides leadership in the field, coordinates daily job site activities, and ensures projects are completed safely, efficiently, and according to project specifications while maintaining quality workmanship and customer satisfaction.Come work for an industry leader that has been recognized both locally and nationally as one of the Top Places to Work !ResponsibilitiesLead and supervise service crews on assigned security and low-voltage projects.Install, troubleshoot, repair, program, test security and low voltage systems.Read and interpret blueprints, wiring diagrams, riser drawings, and engineering specifications.Coordinate field activities with the Field Superintendent, Project Manager, subcontractors, and customers.Ensure projects are completed on schedule and according to quality standards.Install and terminate structured cabling including Cat5e, Cat6/6a, fiber optic, and related systems.Set up, label, terminate, and test network racks, patch panels, cable trays, and associated equipment.Conduct system startup, commissioning, testing, and customer demonstrations.Troubleshoot technical issues using hand tools, testing equipment, and laptop computers.Monitor job site safety and ensure compliance with company policies and OSHA standards.Train and mentor SLV technicians in service practices and troubleshooting techniques.Prepare and maintain accurate documentation, including daily reports, punch lists, as-built drawings, and service records.Assist with material planning, inventory control, and parts ordering.Represent the company professionally as a direct customer contact.Support after-hours or emergency service work when required.Travel locally and remotely as necessary to support projects and customer needs.QualificationsQualificationsExcellent leadership, communication, and organizational skills.Strong technical aptitude and advanced troubleshooting abilities.Excellent customer service and problem-solving skills.Ability to manage crews and coordinate multiple tasks simultaneously.Knowledge of Microsoft Office products and basic networking concepts.Ability to work on active construction sites and occupy customer facilities.Ability to climb ladders and lift/carry up to 75 pounds.Valid driver’s license with acceptable driving record.Ability to pass background and drug screening requirements.Professional appearance and ability to work independently with minimal supervision.Ability to work flexible schedules, including nights, weekends, or emergency service calls when required.Education and Experience RequiredHigh school diploma or equivalent required.Trade school, technical certifications, or military electronics training preferred.3-5+ years of experience installing and servicing security and low voltage systems preferred.Experience leading crews or acting as a lead technician on commercial projects preferred.Experience with access control, CCTV, intrusion detection, structured cabling, and networking systems required.Industry certifications such as BICSI, manufacturer certifications, OSHA, or other recognized low-voltage/security certifications are preferred.Manufacturer certifications desired from the following: Software House, Genetec, Avigilon, Brivo, Axis, Milestone, Hanwha, etc.Work Environment & Physical RequirementsFrequent standing, walking, bending, climbing, and lifting on construction and customer job sites.Ability to work indoors and outdoors in varying environmental conditions.Use of ladders, power tools, testing equipment, and personal protective equipment (PPE).Ability to travel to customer locations as required.