Senior Workforce Planning & Analytics Manager

Socket.dev; United States; On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Competitive pay

Medical coverage

Dental coverage

Vision coverage

Prescription coverage

Paid vacation and holidays

Floating holidays

401K with company match

Life insurance

AD&D

Disability insurance

Tuition reimbursement

Employee discounts

Pet insurance

Legal plan

ID theft protection

Job summary

CoolSys seeks a Manager, Workforce Planning to own enterprise demand forecasting, capacity planning, and labor analytics across multiple locations. You will translate forecasted demand into workforce requirements and partner with Operations, Talent Acquisition, Finance, and HR to optimize staffing and productivity.

You will lead dashboards, cadence for weekly reviews, and cross-functional initiatives to improve service levels, utilization, and labor economics, with focus on sustainability and

Qualifications

• Bachelor's degree in Business Administration, Operations, Finance, Human Resources, Supply Chain, Workforce Planning, Industrial Engineering, Analytics, or a related field required.
• Minimum of 5 years of progressive experience in workforce planning, field operations, service operations, labor planning, workforce analytics, recruiting operations, or a related discipline.
• Strong understanding of labor productivity, utilization, scheduling, overtime, subcontractor capacity, workforce forecasting, requisition management, and labor-market dynamics.
• Experience building dashboards, metrics, and executive-level reporting; advanced Excel proficiency required, with BI tools preferred.
• Ability to influence Operations leaders, Hiring Managers, Talent Acquisition, Finance, and HR without direct authority.

Responsibilities

• Develop and maintain rolling 13-week workforce demand and capacity forecasts by division, region, branch, trade, skill level, and workforce type.
• Translate service-call volume, preventive maintenance commitments, construction and project backlog, customer launches, seasonality, growth assumptions, attrition, and other drivers into required productive labor hours.
• Maintain a consistent enterprise methodology for calculating available productive capacity including PTO, training, travel, and non-productive time.
• Identify expected workforce shortages, surpluses, and skill-mix imbalances early enough for leadership to take corrective action.
• Maintain current view of required vs available productive hours, headcount, and skill mix by geography, branch, and time period.
• Develop actions for capacity and skill-mix imbalances using labor levers like redeployment, scheduling, training, overtime, subcontractors, and hiring.
• Differentiate short-term constraints from structural requirements to target permanent hiring appropriately.
• Identify opportunities to rebalance capacity across branches and regions to improve coverage and reduce overtime.
• Translate validated structural requirements into prioritized hiring and workforce actions; monitor requisition aging and sourcing strategies.
• Escalate hiring blockers and facilitate resolution with leaders; support surge hiring and market expansion.
• Develop dashboards and metrics; lead weekly cadence and monthly outlooks; provide actionable insights for budgeting and planning.
• Provide guidance on workforce economics and performance drivers to leadership.

Skills

Forecasting

Workforce planning

Capacity planning

Labor analytics

Executive reporting

BI tools

Excel proficiency

Education

Bachelor's degree in Business Administration/Operations/Finance/HR/Supply Chain/Analytics

Workforce planning certification (preferred)

Tools

ATS

HRIS

Field service management

Scheduling software

Dispatch platforms

Job description

CoolSys seeks a Manager, Workforce Planning to own enterprise demand forecasting, capacity planning, and labor analytics across multiple locations. You will translate forecasted demand into workforce requirements and partner with Operations, Talent Acquisition, Finance, and HR to optimize staffing and productivity.

You will lead dashboards, cadence for weekly reviews, and cross-functional initiatives to improve service levels, utilization, and labor economics, with focus on sustainability and