Senior Workforce Performance Analyst

Stella Resources Co., Inc.; Eagan (MN); On-site; USD 79,000 - 131,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

401k

Paid Time Off (PTO)

Volunteer Paid Time Off (VPTO)

Job summary

Coupe Health is seeking a Senior Workforce Performance Analyst to support multiple lines of business with standard performance reports, workforce and inventory analysis, and ad hoc requests. The role partners with operations leadership to monitor trends and drive corrective actions to optimize forecasting, capacity planning and production performance.

Responsibilities include producing and distributing dashboards on a cadence (monthly/weekly/daily), maintaining documentation, and mentoring the

Qualifications

• 5+ years of related operations professional experience.
• Bachelor’s degree; in lieu of a degree, an additional two years of relevant experience beyond the qualifications listed above may be accepted.
• Ability to communicate complex topics clearly and concisely, actively listen to anticipate stakeholder needs, and align others to drive informed decisions.

Responsibilities

• Produce and distribute assigned reports and dashboards according to established schedule (monthly, weekly, daily).
• Keep updated documentation on assigned reports and provide training to team resources.
• Initiate recovery efforts as needed and escalate issues to leadership.

Skills

5+ years operations

Bachelor’s degree

Excel skills

Education

Bachelor's degree

Tools

Excel

Job description

About Coupe Health Healthcare made easy. Healthcare is complicated. Coupe changes that. Coupe makes healthcare easier to understand with upfront pricing, provider ratings, and a straightforward experience that helps members make smarter care decisions. Come join our team.

The Impact You'll Have

The Senior Workforce Performance Analyst will support various lines of business and support the creation and distribution of standard performance reports, workforce and inventory reports. Duties will also include responding to ad hoc requests as well. In addition, this position will monitor report trends to expedite and coordinate problem corrective action to restore normal operations and minimize the adverse impact. This role will partner with customers to implement best practices to support efficient business models and strategic plans for forecasting, capacity planning and production performance analysis.

What You'll Do

• Support operations for Client Services which includes inventory management; planning and adequate staffing levels are achieved and maintained
• Interact with operations leadership and employees to ensure both business and employee needs are balanced and better understand the basic business processes and systems reflected in reports.
• Produce and distribute assigned reports and dashboards according to established schedule (monthly, weekly, daily).
• Keep updated documentation on assigned reports and provide training to team resources.

How You'll Do It

• Proactively recommend training, time-off, overtime, etc. based on the analysis of schedules and performance reports to uncover opportunities for efficiency.
• Act as SME on workforce management solutions.
• Monitor inventory and aging trends daily, weekly and monthly.
• Validate data and escalating issues to business leadership and IS to resolve business disturbances.
• Provide timely communication to describe issue and resolution.
• Initiate recovery efforts as needed.
• Facilitate business and technical resources to capture and communicate business needs.
• Partner with technical resources to discuss possible solutions.
• Perform assigned duties for business requirements and create models of reports.
• Facilitate production performance review meetings and improve performance by analyzing data and making recommendations on time allocation and relative performance.
• Implement changes to support business needs.
• Partner with operational resources to identify key business drivers to develop and maintain a forecast and capacity plan.
• Will develop, mentor and manage activities of the Claims Analyst as needed.
• Performs additional responsibilities consistent with the scope and level of the role, as assigned.

Required Skills & Experience

• 5+ years of related operations professional experience.
• Bachelor’s degree; in lieu of a degree, an additional two years of relevant experience beyond the qualifications listed above may be accepted.

Preferred Skills & Experience

• Ability to communicate complex topics clearly and concisely, actively listen to anticipate stakeholder needs, and align others to drive informed decisions.
• Ability to analyze complex information, evaluate options, and work cross-functionally to drive resolution and prevent recurrence.
• Ability to effectively organize work, balance competing priorities, and manage time across complex assignments and competing deadlines.
• Understanding of health care industry.
• Knowledge of business, operational and procedural knowledge of operations environments, and ability to identify improvements. Call center, call center scheduling/forecasting, and/or customer service experience.
• Ability to define problems, collect data, conduct accurate analysis, prepare reports, and draw valid conclusions.
• Excellent data entry skills and attention to detail and accuracy.
• Advanced Excel skills if applicable.

Role Designation

Teleworker Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite.

Compensation and Benefits

$79,100.00 - $104,800.00 - $130,500.00 Annual Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job. We offer a comprehensive benefits package which may include: Medical, dental, and vision insurance Life insurance 401k Paid Time Off (PTO) Volunteer Paid Time Off (VPTO) And more To discover more about what we have to offer, please review our benefits page.

• Medical, dental, and vision insurance
• Life insurance
• 401k
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VPTO)
• And more

Equal Employment Opportunity Statement

At Coupe Health, we are committed to paving the way for everyone to achieve their healthiest life. Coupe Health is an Equal Opportunity Employer and maintains an Affirative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic. Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: [e-mail].

Physical requirements

Healthcare is complicated. Coupe Health changes that. Founded in 2021, Coupe Health makes healthcare easy to use and easy to understand. Unlike traditional insurance, Coupe verifies actual out-of-pocket copay costs before any appointments, procedures, or prescriptions are received. In fall of 2021, Coupe Health acquired SimplePay Health (SPH), an alternative healthcare product. Both Coupe and SPH engage employees to help make smarter healthcare decisions by providing access to high-quality, cost-effective care, all within a simple and transparent experience.