Senior Workforce Enablement Planner

Hunter Super Techs - TurnPoint; Oceanside (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Kellermeyer Bergensons Services (KBS) is seeking a Senior Workforce Enablement Planner to partner with the VP of Operations & Workforce Enablement. The role focuses on driving field operations support, standardization, and ongoing training across multiple departments.

Responsibilities include developing materials, facilitating onboarding, evaluating training effectiveness, and leading continuous improvement. Travel up to 50% may be required in a dynamic, multi-site environment.

Qualifications

• Bachelor's degree in Business, Operations Management, Organizational Leadership, Project Management, Industrial Engineering, Human Resources, Training & Development, or a related field required.
• Master's degree preferred.

Responsibilities

• Field Operations Enablement: support operational execution, workforce readiness, and field performance initiatives.
• Coordinate training programs supporting new operational initiatives, systems, policies, and best practices.
• Lead development of training materials, SOPs, playbooks, and implementation guides.
• Support onboarding for field leaders and operational teams.
• Conduct continuous improvement activities to simplify and standardize field operations.

Skills

Project management

Facilitation

Training development

Process improvement

Stakeholder management

Communication

Leadership

Education

Bachelor's degree in Business/Operations/related field

Master's degree preferred

Tools

MS Office Suite

Microsoft Project

PM software

Job description

Senior Workforce Enablement PlannerAbout KBSKellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.If this sounds like you, then why wait, APPLY TODAY!!Position SummaryThe Senior Operations Support & Enablement Analyst serves as a strategic operational partner supporting the Vice President, Operations & Workforce Enablement by driving field operations support, operational enablement, process standardization, project implementation, and continuous improvement across the field organization. Training and operational development are delivered as one function within this broader operations-support mandate. This role partners Operations, Human Resources, Sales, Technology, Safety, Finance, and field leadership to improve operational readiness, execution consistency, workforce capability, and organizational performance through standardized processes, operational support, and training.Essential Duties & ResponsibilitiesField Operations EnablementPartner with field leadership teams to support operational execution, workforce readiness, and field performance initiatives.Assist leaders with operational planning, labor deployment, execution support, and workforce readiness activities.Identify operational barriers and recommend solutions that improve execution consistency.Support implementation of enterprise operational initiatives throughout the field organization.Leadership Training & Operational DevelopmentDevelop training materials, operational playbooks, SOPs, implementation guides, and field documentation.Coordinate training programs supporting new operational initiatives, systems, policies, and best practices.Support onboarding for field leaders and operational teams.Evaluate training effectiveness and recommend continuous improvements.Continuous ImprovementConduct operational process reviews and workflow assessments.Support Lean and continuous improvement initiatives that simplify and standardize field operations.Identify opportunities to improve efficiency, reduce waste, and improve customer delivery.Assist with operational audits and process compliance activities.Project Management & ImplementationSupport enterprise operational projects, technology implementations, organizational initiatives, and strategic priorities.Coordinate project activities, implementation schedules, action plans, and milestone reporting.Monitor project risks, dependencies, and implementation readiness.Support cross-functional collaboration to ensure successful execution.Business PartnershipPartner with Operations, HR, Technology, Finance, Sales, Safety, and field leadership teams.Support implementation of workforce management initiatives led by the VP.Develop communication plans, implementation tools, training documentation, and operational resources.Assist field leaders with operational execution and workforce readiness planning.QualificationsBachelor's degree in Business, Operations Management, Organizational Leadership, Project Management, Industrial Engineering, Human Resources, Training & Development, or a related field required. Master's degree preferred.Minimum of 5–8 years of progressive experience in field operations, operational excellence, training, project management, process improvement, implementation, or business operations.Experience supporting multi-site, field service, facilities services, logistics, retail, distribution, or operationally complex organizations preferred.Experience coordinating standard process implementations, or organizational change initiatives.Experience developing training materials, SOPs, operational playbooks, and implementation guides.Demonstrated experience leading cross-functional operational initiatives and supporting field leadership teams.Experience supporting continuous improvement initiatives and operational transformation efforts preferred.KnowledgeField operations and service deliveryOperational readiness and implementationProject management methodologiesContinuous improvement principlesAdult learning and training methodologiesProcess documentation and SOP developmentChange management fundamentalsSkillsProject management and coordinationFacilitation and presentationProcess improvement and workflow analysisTraining development and deliveryCommunication and stakeholder managementOrganizational and planning skillsProblem-solving and decision-makingMicrosoft Office Suite and project management softwareKey Performance Indicators (KPIs)Operational ReadinessTraining Effectiveness & AdoptionProcess Standardization & Continuous ImprovementProject & Initiative ExecutionField Leadership SupportSOP & Operational Documentation AdoptionWorking Conditions/Physical RequirementsSchedule:Regular weekly schedule; weekends or holidays as neededThe working conditions and physical environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical requirements:Extended periods of work seated at a desk; repetitive hand motions; prolonged use of computer; occasionally lift and carry up to 25 lbs.Ability to speak clearly (use of voice)Vision requirements include close vision, distance vision, moderate peripheral vision, depth perception and ability to adjust focusEnvironment:Office environment generally mild to moderate conditions including varying temperatures and noise levels conducive to a busy workplace and office equipment yLighting varies based on building requirements and may be adjusted within reasonTime constraints and related pressures to complete work are highTravel: 25-50%KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.We participate in the E-Verify program administered by the U.S. Department of Homeland Security