Senior Workers Compensation Claims Adjuster - IL/IA

Arthur J. Gallagher & Co. (AJG); Rolling Meadows (IL); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Career development

Collaborative culture

Global reach, local impact

Job summary

Arthur J. Gallagher & Co. is hiring a Claims Adjuster to analyze complex workers’ compensation claims and resolve them efficiently from a remote setting.

You will investigate, evaluate, and communicate with clients to deliver effective solutions while adhering to company policies and regulatory requirements. A strong customer service mindset, licensing in required states, and at least 5 years of claims experience are essential to success in this role.

Qualifications

• High School Diploma.
• Minimum of 5 years related claims experience.
• Appropriately licensed and/or certified in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

Responsibilities

• Apply claims management experience to analyze claims exposure, plan the proper course of action, and resolve claims.
• Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
• Provide exceptional customer service to claimants, exhibiting empathy through each step of the claims process.
• Handle claims consistent with clients’ and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
• Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.
• As part of the team, investigate, evaluate, and resolve complex workers’ compensation claims; collaborate with clients to deliver solutions.

Skills

Claims experience

Analytical skills

Customer service

Communication

Licensing knowledge

Education

High School Diploma

Bachelor’s Degree

Tools

Claims software

Computer literacy

Job description

Overview

• Claims Background: Minimum of 3-5+ years of experience adjusting a full indemnity desk plus litigation.
• Jurisdictional Experience: Illinois, Iowa
• Active Adjusters' licenses: Must be licensed in the states that are being handled or reciprocals.
• Location: This role is eligible for fully remote work

How you’ll make an impact

• Apply claims management experience to execute decision‑making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims.
• Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
• Provide exceptional customer service to our claimants on behalf of our clients, exhibiting empathy through each step of the claims process.
• Handle claims consistent with clients’ and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
• Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.

About you

As a key member of our experienced Claims Adjuster team, you will:

• Investigate, evaluate, and resolve complex workers’ compensation claims applying your analytical skills to make informed decisions and bring claims to resolution.
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process.
• Think critically, solve problems, plan, and prioritize tasks to optimally serve clients and claimants.

Required Qualifications

• High School Diploma.
• Minimum of 5 years related claims experience.
• Appropriately licensed and/or certified in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

Desired

• Bachelor’s Degree

Compensation and benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well‑being
• Career development opportunities and ongoing learning
• A collaborative, people‑first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).