Senior Workers Compensation Claims Adjuster

Arthur J. Gallagher & Co. (AJG); Houston (TX); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life and accident insurance

401(K) and Roth options

Tax-advantaged accounts

Educational expense reimbursement

Flexible work hours

Charitable matching gift program

Job summary

A leading insurance firm in Houston, TX, is seeking an experienced Claims Adjuster to manage and resolve claims while providing exceptional customer service. Ideal candidates will have a minimum of 3-5 years handling lost time claims, with active TX Adjusters' licenses. This role offers fully remote work options along with a comprehensive benefits package including medical plans, 401(K), and educational reimbursement. A High School Diploma is required, and a Bachelor's Degree is preferred.

Qualifications

• 3-5 years experience handling lost time/indemnity claims.
• Active Adjusters' licenses for TX.

Responsibilities

• Analyze claims exposure and resolve claims effectively.
• Provide exceptional customer service during the claims process.
• Investigate and evaluate complex workers compensation claims.

Skills

Claims management

Customer service

Analytical skills

Effective communication

Problem-solving

Education

High School Diploma

Bachelor's Degree

Tools

Claims management software

Job description

Introduction: Gallagher Bassett helps clients navigate challenging moments with empathy, precision, and partnership. The team supports claims, client services, and process improvements to move businesses and individuals forward. The culture values teamwork, curiosity, and meaningful impact.

Overview

Jurisdictions: TX

Licenses: TX

This role is eligible for fully remote work.

How you'll make an impact

• Apply claims management experience to analyze claims exposure, plan the proper course of action, and resolve claims.
• Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
• Provide exceptional customer service to claimants on behalf of clients, exhibiting empathy through each step of the claims process.
• Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
• Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.

About You

Ideal candidates for this position will have:

• Claims Background: A minimum of 3-5 years experience handling lost time/indemnity claims with extensive experience on litigated files.
• Jurisdictional Experience: TX
• Active Adjusters' licenses: TX

As a key member of our experienced Claims Adjuster team, you will:

• Investigate, evaluate, and resolve complex workers compensation claims, applying analytical skills to make informed decisions and bring claims to resolution.
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process.
• Think critically, solve problems, plan, and prioritize tasks to optimally serve clients and claimants.

Required Qualifications

• High School Diploma.
• Minimum of 5 years related claims experience.
• Apropriately licensed and/or certified in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

Desired

• Bachelor's Degree

#LI-KD1

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by factors including, but not limited to, experience, education, geography, complexity, skill set, practice area, supply/demand, and hours worked. In addition to a competitive salary, we offer a wide range of benefits.

Minimum core benefits you’ll receive, depending on job level:

• Medical/dental/vision plans, starting from day one
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – wellness initiatives and digital fitness programs
• Charitable matching gift program
• And more...

The benefits summary above applies to full-time positions. If you are not applying for a full-time position, details about benefits will be provided during the selection process.

Inclusion and diversity

We value inclusion and diversity. Gallagher embraces employees’ diverse identities, experiences, and talents, and is committed to equal employment opportunity. We prohibit discrimination based on race, color, religion, creed, gender, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, citizenship status, or any other protected characteristic by applicable laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, and compensation. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of the business.