Senior Workers Compensation Claims Adjuster - California

Arthur J. Gallagher & Co. (AJG); Glendale, Northern (CA, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Gallagher Bassett is seeking a skilled Claims Adjuster with experience in indemnity and litigation, particularly in California workers' compensation. The role supports clients, analyzes exposure, and resolves claims with empathy and accuracy.

You will collaborate with teams, interact with claimants, and ensure decisions align with policies and regulatory requirements. A valid CA adjuster license and 3–5+ years of experience are preferred for this remote role.

Qualifications

• Minimum 3–5+ years adjusting indemnity desks plus litigation.
• California workers' compensation knowledge required.
• Active CA adjuster license with up-to-date CE hours.
• Strong customer service and communication skills.

Responsibilities

• Analyze complex workers' compensation claims and determine resolution.
• Collaborate with clients to deliver solutions and improve process.
• Communicate claim activity clearly and timely.
• Ensure adherence to policies, procedures, ethics, and regulations.

Skills

Claims adjustment

Litigation handling

CA Workers' Compensation knowledge

License: CA Designation

Customer service

Education

High School Diploma

Bachelor's Degree

Tools

Claims software

Computer literacy

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

• Claims Background: Minimum of 3-5+ years of experience adjusting a full indemnity desk plus litigation.
• Jurisdictional Experience: California Workers Compensation
• Active Adjusters' licenses: CA Designation required (up-to-date on CE hours). SIP optional.
• Location: This role is eligible for fully remote work

How you'll make an impact

• Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims.
• Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
• Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process.
• Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
• Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.

About You

As a key member of our experienced Claims Adjuster team, you will:

• Investigate, evaluate, and resolve complex workers compensation claims applying your analytical skills to make informed decisions and bring claims to resolution.
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process.
• Think critically, solve problems, plan, and prioritize tasks to optimally serve clients and claimants.

Required Qualifications:

• High School Diploma.
• Minimum of 5yearsrelated claims experience.
• Appropriately licensed and/or certified in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

Desired:

• Bachelor's Degree

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)