Senior Workers Compensation Claims Adjuster - AZ

Arthur J. Gallagher & Co. (AJG); Phoenix, Northern (AZ, KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

People-first culture

Global reach with local impact

Job summary

Gallagher Bassett is hiring a Claims Adjuster in a fully remote role based in Arizona. The position requires 3–5+ years of workers' compensation claims experience, with AZ licensure and the ability to navigate complex claims with empathy and precision.

You will manage claims from intake to resolution, collaborating with clients, and ensuring adherence to policies, procedures, and regulatory standards. A high level of customer service and analytical skills are essential for success in this role.

Qualifications

• High School Diploma and/or higher education as listed.
• 5+ years of related claims experience.
• Appropriately licensed and/or certified in all states handling claims.
• Knowledge of industry standards and practices.
• Computer experience with related claims and business software.

Responsibilities

• Investigate, evaluate, and resolve complex workers' compensation claims using analytical skills.
• Collaborate with clients to deliver innovative solutions and improve the claims process.
• Think critically, solve problems, and prioritize tasks to serve clients and claimants effectively.
• Apply claims management experience to analyze exposure and resolve claims in line with policies and regulations.
• Document claim activity timely to support outcomes.

Skills

Claims adjustment

Analytical thinking

Customer service

Communication

Regulatory knowledge

Education

High School Diploma

Bachelor's Degree

Tools

Claims software

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.

Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.

Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

• Claims Background: Minimum of 3-5+ years of experience adjusting a full indemnity desk plus litigation.
• Jurisdictional Experience: AZ Workers Compensation
• Active Adjusters' licenses: AZ Certificate
• Location: This role is eligible for fully remote work

How you'll make an impact

• Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims.
• Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
• Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process.
• Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
• Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.

About You

As a key member of our experienced Claims Adjuster team, you will:

• Investigate, evaluate, and resolve complex workers compensation claims applying your analytical skills to make informed decisions and bring claims to resolution.
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process.
• Think critically, solve problems, plan, and prioritize tasks to optimally serve clients and claimants.

Required Qualifications:

• High School Diploma.
• Minimum of 5yearsrelated claims experience.
• Appropriately licensed and/or certified in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

Desired:

• Bachelor's Degree

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)