Senior Workers’ Comp Claims Lead — Hybrid

Gallagher Bassett; Mechanicsburg (Cumberland County); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

People-first culture

Global reach with local impact

Job summary

Gallagher Bassett seeks a senior Workers’ Compensation claims leader in a hybrid role, overseeing a team handling diverse caseloads and ensuring top-quality service. The position emphasizes supervision, best-practices adherence, and talent development across states where claims are processed.

The role requires 10+ years of related claims experience, appropriate licenses, and a strong grasp of team-member functions. Hybrid work supports local flexibility and cross-functional collaboration.

Qualifications

• High School Diploma
• Minimum of 10 years related claims experience
• Appropriately licensed and/ or certified in all states in which claims are being handled
• Knowledge of all team member related functions

Responsibilities

• Supervise: Lead and encourage a Workers Compensation claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.
• Promote Best Practices: Guide claims team to handle claims in accordance with GB's Best Practices.
• Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.
• Manage Workloads: Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency.
• Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.
• Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.
• Prioritize and Develop: Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.

Education

High School Diploma

Bachelor's Degree

Job description

Gallagher Bassett seeks a senior Workers’ Compensation claims leader in a hybrid role, overseeing a team handling diverse caseloads and ensuring top-quality service. The position emphasizes supervision, best-practices adherence, and talent development across states where claims are processed.

The role requires 10+ years of related claims experience, appropriate licenses, and a strong grasp of team-member functions. Hybrid work supports local flexibility and cross-functional collaboration.