Senior Work Management Specialist

Duke Energy; United States; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Duke Energy is seeking an experienced professional to provide advanced work management support for the PGO Grid Operations DCC. The role enhances safety, reliability, storm response, and cost management through cross-functional coordination and strong customer focus.

Responsibilities include advancing continuous improvement, ensuring accurate billing, and maintaining confidentiality while communicating with leaders and teams to meet deadlines and resolve issues.

Qualifications

• High School or GED required with at least two years of related work experience.
• Advanced knowledge of applications used in distribution, customer experience and services is preferred.
• Strong communication and collaboration skills are essential to coordinate with leadership and teams.

Responsibilities

• Provide advanced work management support for Grid Operations DCC to ensure safety, reliability, and costs.
• Participate in continuous improvement initiatives and coordinate cross-functional workflows.
• Communicate effectively with leadership and employees on work execution and status.
• Ensure accurate billing and maintain confidential information professionally.

Skills

Customer service

Communication

Team collaboration

Excel

Education

High School/GED + 2 years related experience

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Position Summary

Provides advanced-level work management support for PGO Grid Operations DCC, ensuring accurate and timely execution of work that supports safety, reliability, storm restoration, and cost management. Utilizes in-depth knowledge to solve complex problems, drive process improvements, and coordinate cross-functional workflows to deliver a strong customer experience. Responsible for effective communication, work tracking, financial accuracy, and reporting while supporting leadership and daily operations. Plays a key role in emergency response and supports a culture of safety, engagement, and continuous improvement.

Responsibilities

• Maintains excellent customer service to operations, management and customers.
• Advanced knowledge and able to participate in continuous improvement initiatives.
• Requires in-depth knowledge and experience; solves complex problems-skilled.
• Proactively collaborate with other work groups to ensure desired customer experience - skilled at communicating daily with employees and leaders to ensure customer's needs are met.
• Ensure efficient and effective workflow across all work groups supported.
• Reports job status details to appropriate personnel as needed.
• Effectively communicates with leadership and employees regarding proper execution of work.
• Tasks are managed to ensure accurate billing is done in a timely manner.
• Maintains confidential information in a professional and discreet manner.
• Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends.
• Monitors various reports to ensure process adherence to ensure work is scheduled to meet an established timeline.
• Uses software applications (e.g. Word, PowerPoint, Excel) to prepare correspondence, reports, presentations, agendas, minutes, manage calendars or meetings/meeting coordination etc.
• Supports leadership with daily operations and needs such as scheduling, answering phones, expense reports, travel arrangements, and meeting coordination and organization.
• Works with leadership and employees to ensure timesheets are accurately completed and recorded in time management system in accordance with payroll guidelines.
• Applies cost-effective decision making in the utilization of O&M to ensure the facility is safe, clean, and organized for operations.
• Verifies and applies correct general ledger account accounting in all work-related applications and functions.
• Creates reconciliation of credit cards and creation of expense reports for reimbursable items not purchased on company credit card and ensures proper GL accounting is applied.
• Adheres to monthly accrual timelines and system entry cut-off dates; Ensures all invoices on hand are recorded and sent to the appropriate department that processes the accrual.
• Reconciles work order materials, labor and equipment accurately.

Tasks (Emergency Support)

• Prepares for and provides emergency support including dispatching, updating, completing, calling emergency locates, reporting oil spills, pinging meters, updating ETORs, and allocating event assignments to damage assessors and clearing events in outage management tools.
• Updates storm resource tracking and outage management tools during storm restoration.
• Supports the execution of programs, projects, or processes using appropriate work management applications.

Cost Management

• Works with leadership and employees to ensure timesheets are accurately completed and recorded in time management system in accordance with payroll guidelines.
• Applies cost-effective decision making in the utilization of O&M to ensure the facility is safe, clean, and organized for operations.
• Verifies and applies correct general ledger account accounting in all work-related applications and functions.
• Creates reconciliation of credit cards and creation of expense reports for reimbursable items not purchased on company credit card and ensures proper GL accounting is applied.
• Adheres to monthly accrual timelines and system entry cut-off dates; Ensures all invoices on hand are recorded and sent to the appropriate department that processes the accrual.
• Reconciles work order materials, labor and equipment accurately.

Reliability

• Prepares for and provides emergency support including dispatching, updating, completing, calling emergency locates, reporting oil spills, pinging meters, updating ETORs, and allocating event assignments to damage assessors and clearing events in outage management tools.
• Updates storm resource tracking and outage management tools during storm restoration.
• Supports the execution of programs, projects, or processes using appropriate work management applications.

Employee Engagement & Safety

• Supports Human Performance safety culture through active participation in safety meetings.
• Follows ergonomics and safety guidelines.
• Support corporate initiatives.
• Demonstrate a commitment to continuous learning and development.
• Administers special projects across work groups as needed (Employee Survey, United Way, Diversity and Inclusion, Well Power, etc.).

Required/Basic Qualifications

• High School/GED degree
• In addition to required degree, two (2) years related work experience

Preferred Qualifications

• Possesses advanced, fully competent knowledge of applications used in Distribution, Customer Experience and Services
• Exhibits flexibility and dependability during normal work schedule and after-hours emergency storm restoration
• Collaborates effectively in a team environment
• Advanced knowledge of system applications used in Distribution, Customer Experience & Services
• Authority of local ordinances, permits, and inspections
• Supports changing work environments, processes and policies
• Possesses effective written and verbal communication and interpersonal skills
• Possesses working knowledge of Microsoft Office Software
• Previous customer service experience
• Prioritizes work effectively
• Demonstrates good judgment in decision making
• Works independently in resolving problems
• Investigative, research and analytical skills for complex work order status, auditing and corrections (materials, financials, date management, etc.)
• Critical thinking to take appropriate action to resolve issues independently and with limited supervision
• Demonstrated ability to manages external communication and resolving escalated customer situations

Working Conditions

• Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period.
• However, hybrid employees must live within a reasonable commute to their designated Duke Energy facility, not greater than 50 miles one way.
• Employees are expected to report to their assigned Duke Energy facility as required and directed by their manager, on average 3 full workdays per regular workweek.
• Office building #LI-JC2

Travel Requirements

• 5-15% Travel Requirements 5-15% Relocation Assistance Provided (as applicable)

Additional Employment Information

• No Represented/Union Position
• No Visa Sponsored Position No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Equal Opportunity Statement

Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination.

Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential.