Senior Wireless Sales Pro - Flexible Hours + Commission

Consumer-Cellular; Madison (WI); On-site; USD 42,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k) matching

Employee discount

Paid time off

Holidays & leave

FSA

Life & AD&D insurance

Long-Term Disability

EAP

Rewards program

Job summary

Consumer Cellular’s Senior Wireless Sales Expert in Madison, WI, helps guests choose phones, plans, and services with patient guidance and expert knowledge. You’ll build relationships and drive sales in a living-room-like store environment, delivering human-centered service and a welcoming atmosphere.

The role emphasizes leadership among the team, opening/closing duties, and consistent, professional store operations, with a strong focus on customer satisfaction and sales performance.

Qualifications

• High school diploma is required.
• 1–2 years of retail keyholder experience preferred.
• Demonstrated ability to meet or exceed sales goals.
• Experience operating a POS system with strong transaction accuracy.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Flexible availability, including evenings and weekends.

Responsibilities

• Brand Ambassador – You represent our people-first culture every day by creating a welcoming, comfortable store environment. You deliver exceptional customer service while modeling professionalism, positivity, and strong sales behaviors.
• Relationship Builder – You connect with guests through active listening and thoughtful questions, guiding conversations toward solutions that meet their needs while driving sales performance. You focus on building loyalty not just completing transactions.
• Product and Services Expert – You confidently sell devices, plans, and services, consistently meeting or exceeding individual performance goals. You simplify technology into easy, real-world conversations and stay current on promotions and product knowledge.
• Store Key Support – As a senior team member, you are trusted with opening and closing responsibilities, ensuring the store is secure, organized, and ready to serve guests. You follow company processes and support a smooth, professional store experience during your shift.

Skills

Customer service

Sales skills

Communication

Education

High school diploma

Tools

POS system

Microsoft Office

Job description

Consumer Cellular’s Senior Wireless Sales Expert in Madison, WI, helps guests choose phones, plans, and services with patient guidance and expert knowledge. You’ll build relationships and drive sales in a living-room-like store environment, delivering human-centered service and a welcoming atmosphere.

The role emphasizes leadership among the team, opening/closing duties, and consistent, professional store operations, with a strong focus on customer satisfaction and sales performance.