Senior Wireless Sales Expert - Springfield, IL

Consumer Cellular, Inc.; Springfield (IL); On-site; USD 42,000 - 53,000; Full time

Job summary

Consumer Cellular is seeking a Senior Wireless Sales Expert in Springfield, IL, responsible for enhancing customer experience and supporting team operations. This role demands a customer-oriented approach, excellent sales skills, and the ability to manage various customer needs effectively. Join an award-winning team that is dedicated to providing exceptional service and building lasting relationships with our guests.

Benefits

Medical insurance (98% company-paid for full-time coverage)

Dental and Vision insurance (100% company-paid)

401(k) company match up to 6%

Paid Time Off (PTO)

Flexible Spending Accounts (FSA)

Employee Assistance Program (100% company-paid)

Qualifications

• Minimum 2 years of retail management experience.
• 1 year of sales and customer service experience.
• Proficient with MS Office (Word, Excel, PowerPoint).

Responsibilities

• Supervising customer experience and ensuring guest satisfaction.
• Building and maintaining relationships with guests and team members.
• Solving customer issues and removing obstacles.

Skills

Customer Service

Sales

Communication

Education

High school diploma or equivalent

Tools

POS system

MS Office Suite

Job description

Job Description - Senior Wireless Sales Expert - Springfield, IL (250368)

Senior Wireless Sales Expert - Springfield, IL ( 250368 )

At Consumer Cellular we are redefining Retail!
Consumer Cellular is focused on going above and beyond to ensure that guests in our stores have everything they need and nothing they don’t! This commitment is anchored in our desire to truly have a relationship with our guests. You know what, it is more like a friendship – can we call you our friend?

We are in the business of transforming the retail experience by doing things differently. Our team members work 40 hours a week, they are encouraged to build relationships with guests, and our team members love coming to work every day. If you do not believe us, stop by one of the stores and you will be greeted with smiles, an environment that feels more like a living room, and guests who are laughing, learning, and receiving an unparalleled shopping experience.

Job Summary
We are currently looking to build a team of incredible relationship builders, conversation havers’ and wireless technology gurus. A key member of this team is our Senior Wireless Sales Expert who is responsible for supervising the customer experience and helping to remove any obstacles for our employees and guests. Our Senior Wireless Sales Expert is technology savvy, sales-focused, and laser-focused on guest satisfaction.

The starting wage for this position is at least $19/hour plus commission.

What You Do in this Role

• Brand Ambassador – While orange is our color, we are best known for our outstanding customer service. You will ensure the center is comfortable, welcoming, and always open for our guests when needed. We encourage bringing your authentic self to work, each day, in such a way that it reflects our core value of Happy Employee – Happy Customer.
• Relationship Builder – You will have the opportunity to build relationships with guests, team members, and field leadership. Building a relationship requires you to be an active listener, solution-finder, and conversation initiator.
• Product and Services Expert – You will receive world-class training on our products and services and you will be able to translate technology into real-world conversations. You will be able to explain a SIM card with the same clarity as how you would explain making a PB&J sandwich. You will also attend meetings, training, and connections where you can ensure you have all the knowledge needed to take the best care of guests.
• Obstacle Remover – You are a decision-maker, and you are great at it! You will be responsible for helping customers get everything they need and ensuring that the team has the tools and resources necessary to make this happen. In the case of escalations, exceptions, or technology troubles, you will be the expert and person who is able to make someone’s day with your knowledge, skill, and solution-focused delivery.

What You Need to Win in this Role

• Education and Skills:
  • High school diploma, or equivalent experience is required.
  • At least 2 years of retail management experience is required, this experience needs to be in an environment where you have talked to customers about their wants and needs (beauty providers, phone providers, etc.).
  • At least 1 year of Sales and Customer Service experience.
  • Experience for operating a POS system and ensuring accurate transactions.
  • Proficient with MS Office suite of products (Word, Excel and PowerPoint).
• Schedule and Attendance:
  • Retail Store is open six to seven days a week. Hours will vary between 9 am to 6 pm most days. We believe in life/work balance so want to ensure that you get your hours and have time left over to spend with family and friends.
• Physical Requirements:
  • Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items. This includes standing for periods of 6-8 hours.
  • Requires the ability to move around the store, assist customers and maneuver merchandise when necessary.
  • Responsible for light cleaning including; dusting shelves, cleaning counters, emptying garbage can, and other activities that will keep the store looking guest-ready at all times.

About Consumer Cellular
Consumer Cellular is the top-rated wireless provider that provides cellphones and no-contract service plans primarily to those 50+. Founded over 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, they have become well known for their 100% U.S. based, award-winning customer support. Consumer Cellular has been honored by J.D. Power as #1 in Customer Service among Value MVNOs, 18 Times in a Row, making it the Most Awarded Brand for wireless customer service. In 2024, the company was also ranked #1 in network coverage and customer satisfaction among wireless carriers from ACSI. Additionally, the company has been ranked on the Inc. 5000 list 12 timesConsumerCellular.com , by phone at [phone], or in person at any of our CCI retail locations. For J.D. Power 2022 Wireless Customer Care Mobile Virtual Network Operator Study award information, visit jdpower.com/awards . Based on 2024 ACSI Survey of customers rating their own Wireless Service Provider. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. Learn more at theacsi.org . For cellphone tutorials, features, applications, and company news, connect with Consumer Cellular on Facebook , Instagram , and Youtube .

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

• Minimum Salary: $42,000
• Maximum Salary: $52,500

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Employee rewards program

*Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.

Pre-employment background check and drug screen is required.

Primary Location

2933 S Veterans Pkwy, Room A03

2933 S Veterans Pkwy Room A03

Springfield 62704

Job

Job

: Retail Management

Schedule

Schedule

: Full-time

Travel

Travel

: No

Job Posting

Job Posting

: May 28, 2025

Unposting Date

Consumer Cellular is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any status/classification deemed illegal to consider under local, state or federal law. Consumer Cellular is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] .