Senior Web Reliability Engineer — Remote (NA)

Orix Digi; North Township (IN); On-site; USD 150,000 - 190,000; Full time

Job summary

Orix Digi is seeking a Principal Web Support Engineer - North America to own ongoing maintenance and incident response outcomes, translating demand signals into measurable pipeline and revenue impact. Remote across North America with GMT overlap.

You will drive reliable execution, KPI governance, weekly optimization cycles, and clear stakeholder communication as part of the Web Engineering team.

Qualifications

• 10+ years of experience in ongoing maintenance and incident response.
• Hands-on capability with monitoring, backups, uptime workflows.
• Data-informed decision making with KPI and performance analysis.
• Demonstrated ownership mindset with ability to execute against deadlines.

Responsibilities

• Own end-to-end delivery for Web Support Engineer initiatives, from planning through execution and optimization.
• Translate business goals into KPI trees, sprint priorities, and measurable weekly actions.
• Run structured experiments and document performance learnings for scaling decisions.
• Collaborate with adjacent teams to align creative, technical, and operational dependencies.
• Maintain QA discipline, reporting clarity, and leadership-ready status updates.

Skills

Stakeholder management

Communication

Data-informed decision making

Ownership mindset

Tools

Monitoring tools

Backups

Uptime workflows

Job description

Orix Digi is seeking a Principal Web Support Engineer - North America to own ongoing maintenance and incident response outcomes, translating demand signals into measurable pipeline and revenue impact. Remote across North America with GMT overlap.

You will drive reliable execution, KPI governance, weekly optimization cycles, and clear stakeholder communication as part of the Web Engineering team.