Senior Water Dispatch Lead - 24/7 Emergency Response

The City of Fort Worth; Fort Worth (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

11 Paid Holidays

Medical

Dental

Vision

Paid Time Off

Pension Plan

Professional Development Opportunities

Job summary

The City of Fort Worth Water Department / Field Operations Division is seeking highly motivated, service-focused individuals to join our team as a Senior Water Dispatch Representative. This vital role supports the operation, maintenance, and emergency response of our water and wastewater systems.

Our Field Operations Division runs 24 hours a day, 7 days a week, and plays a critical role in maintaining the city’s infrastructure and delivering essential services to our community.

Qualifications

• High School Diploma or GED.
• Valid Texas Driver License.
• Minimum of three (3) years of directly related customer service or dispatch experience.
• Ability to work any and all assigned shifts, including nights, weekends, and holidays.
• Assigned shifts are subject to change to support the operational need.

Responsibilities

• Lead, plan, train, review, and participate in the work of dispatch and customer service staff supporting departmental operations.
• Receive, validate, and prioritize emergency and routine service calls from internal and external sources.
• Verify service locations using MRC and Mapsco and dispatch appropriate field crews via two-way radio in a timely manner.
• Monitor emergency call queues and coordinate rapid response to service disruptions.
• Create, manage, and track work orders for crews, supervisors, and other departments using the MAXIMO work management system.
• Accurately enter, retrieve, and maintain work order and service data in Excel spreadsheets and departmental records.
• Provide after-hours emergency dispatch support for internal and external departments.
• Communicate with on-call supervisors and coordinate resources as needed.
• Maintain detailed daily call logs, operational records, and dispatch activity documentation.
• Request and manage utility locate services to ensure crew safety and protect underground infrastructure.
• Control and document crew access to city resources, including logging key check-ins and check-outs.
• Perform general clerical duties such as filing, data entry, and preparing correspondence.
• Support team operations through effective communication and coordination with field staff and other departments.
• Assist with training and onboarding of new dispatch personnel

Skills

Customer service

Dispatch experience

Shift flexibility

Two-way radio

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

The City of Fort Worth Water Department / Field Operations Division is seeking highly motivated, service-focused individuals to join our team as a Senior Water Dispatch Representative. This vital role supports the operation, maintenance, and emergency response of our water and wastewater systems.

Our Field Operations Division runs 24 hours a day, 7 days a week, and plays a critical role in maintaining the city’s infrastructure and delivering essential services to our community.