Senior Warehouse Support Consultant – Remote

Da Vinci; Irvine (CA); Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Fully remote environment

PTO days

401k with match

Medical, dental, and vision insurance

Company holidays

Job summary

Da Vinci is seeking a Senior Support Consultant with deep warehouse management (WM) expertise to support DVU customers after go-live. You will resolve complex post-implementation issues, advise customers on maximizing WM solutions, and coach a high-performing, customer-focused team.

You combine hands-on troubleshooting with coaching, ensuring root causes are found, improving engagement quality, and sharing knowledge across the support organization.

Qualifications

• Four-year bachelor’s degree in CS/engineering, business, or related field.
• 3–5 years in a client-facing role within a supply chain or software organization.
• 3+ years of consulting or senior support experience in warehouse management.

Responsibilities

• Own complex tickets from intake to resolution (L2/L3).
• Investigate WM issues, perform root cause analysis, implement durable fixes.
• Communicate updates clearly to DVU customers.
• Collaborate with Engineering and Product teams to resolve issues.
• Document findings and create knowledge base content.

Skills

Warehouse Management

SQL

Customer communication

Problem solving

Cross-functional collaboration

Remote work

Education

Bachelor's degree in CS/Engineering/Supply Chain

Tools

Zendesk

Jira

ERP systems

Job description

Da Vinci is seeking a Senior Support Consultant with deep warehouse management (WM) expertise to support DVU customers after go-live. You will resolve complex post-implementation issues, advise customers on maximizing WM solutions, and coach a high-performing, customer-focused team.

You combine hands-on troubleshooting with coaching, ensuring root causes are found, improving engagement quality, and sharing knowledge across the support organization.