Remote Senior Warehouse Management Consultant

da vinci; United States; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Fully remote work

PTO days

401k with company match

Health insurance

Paid holidays

Sick days

Job summary

DaVinci is seeking a Senior Support Consultant with deep warehouse management (WM) expertise to support DVU customers after go-live. You will resolve complex post-implementation issues, mentor peers, and advise on configuration, workflows, and best practices to maximize WM value.

You will own high-priority tickets, conduct root cause analyses using SQL, and communicate clearly with customers and internal teams.

Qualifications

• Bachelor’s degree in CS, engineering, business, supply chain, or related field.
• 3–5 years client-facing experience in a supply chain or software environment.
• 3+ years consulting or senior support in warehouse management.
• SQL experience for data troubleshooting.
• Experience supporting or deploying enterprise software.
• Experience troubleshooting WM interactions with external systems (ERP, transportation, automation).
• Thrives in a remote working environment.

Responsibilities

• Own complex, high-priority WM tickets from intake to resolution (L2/L3).
• Investigate functional/technical WM issues; perform root cause analysis and implement durable fixes.
• Communicate clearly with DVU customers with timely status updates.
• Collaborate with Engineering and internal teams to drive resolutions.
• Advise customers on WM configuration, workflows, and best practices post go-live.
• Write and maintain knowledge base content and conduct knowledge-sharing sessions.

Skills

Communication

Remote collaboration

Problem solving

Education

Bachelor's degree in CS/Eng/related field

Tools

SQL

Zendesk

Jira

Job description

DaVinci is seeking a Senior Support Consultant with deep warehouse management (WM) expertise to support DVU customers after go-live. You will resolve complex post-implementation issues, mentor peers, and advise on configuration, workflows, and best practices to maximize WM value.

You will own high-priority tickets, conduct root cause analyses using SQL, and communicate clearly with customers and internal teams.