Senior Warehouse Operations Leader

Universal Logistics Holdings; Louisville (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

Universal Logistics is a leading provider of customized transportation and logistics solutions with a strong presence in Louisville, KY. This role oversees a high-volume warehouse operation, driving safety, quality, and productivity while aligning staffing and coaching with customer expectations.

The ideal candidate has 3–7 years of leadership experience in logistics or related fields, excels in communication and problem-solving, and utilizes MS Office and WMS to monitor metrics and improve

Qualifications

• Bachelor’s degree preferred; equivalent experience will be considered.
• 3-7 years of leadership experience in warehouse, distribution, manufacturing, logistics, transportation, or production operations.
• Experience managing supervisors, leads, and hourly employees in a fast-paced environment.
• Strong leadership, communication, coaching, and employee development skills.
• Proven ability to drive accountability, improve performance, and build positive team culture.
• Experience managing labor, productivity, quality, inventory, and customer service metrics.
• Strong problem-solving, organizational, and decision-making abilities.
• Proficient in Microsoft Office and warehouse management systems (WMS).
• Ability to manage multiple priorities while maintaining a hands-on leadership approach.

Responsibilities

• Lead and develop supervisors, team leaders, and hourly employees within a fast-paced warehouse operation.
• Manage daily operations to ensure safety, quality, productivity, and customer expectations are met.
• Monitor labor, productivity, inventory, and key performance metrics to drive operational success.
• Coach, mentor, and hold employees accountable while fostering a culture of continuous improvement.
• Manage staffing, scheduling, performance reviews, employee development, and disciplinary actions.
• Ensure compliance with company policies, customer requirements, and safety standards.
• Partner with customers and senior leadership to resolve operational challenges and support business objectives.
• Drive continuous improvement initiatives focused on efficiency, quality, and cost reduction.
• Analyze operational data and prepare reports related to labor, productivity, quality, and inventory performance.
• Maintain a strong floor presence and provide hands-on leadership to support day-to-day operations.

Skills

Leadership

Communication

Coaching

Employee development

Problem-solving

Organizational

Decision-making

MS Office

WMS

Education

Bachelor’s degree

Tools

Microsoft Office Suite

WMS

Job description

Universal Logistics is a leading provider of customized transportation and logistics solutions with a strong presence in Louisville, KY. This role oversees a high-volume warehouse operation, driving safety, quality, and productivity while aligning staffing and coaching with customer expectations.

The ideal candidate has 3–7 years of leadership experience in logistics or related fields, excels in communication and problem-solving, and utilizes MS Office and WMS to monitor metrics and improve