Senior VP, Customer Experience & Growth Strategy

Publicis Groupe Holdings B.V; Chicago (IL); On-site; USD 180,215 - 268,905; Full time

Benefits offered by this job

Medical coverage

Dental insurance

401K

Tuition reimbursement

Flexible time off

Job summary

Publicis Groupe Holdings B.V is seeking a Senior Vice President, Customer Experience in Chicago, Illinois. In this role, you'll lead the Customer Experience capability, collaborate with cross-functional leaders, and ensure engagement is based on meaningful customer insights.

The ideal candidate will have extensive experience in strategic leadership and proven ability to deliver measurable business impacts. Benefits include a robust package of health benefits and flexible time off, aiming to foster an inclusive workplace.

Qualifications

• 15+ years of experience in customer experience, insights, strategy, or marketing.
• 8+ years leading teams and developing organizational capabilities.
• Agency and healthcare/pharmaceutical experience preferred.

Responsibilities

• Define the vision and strategy for the Customer Experience team.
• Champion a customer-first mindset across the brand.
• Lead, mentor, and develop CX leaders fostering a collaborative culture.
• Contribute to agency growth through new business development.
• Serve as the executive strategic advisor to senior clients.

Skills

Executive leadership

Client advising

Customer insights

Integrated marketing

Communication skills

Education

Bachelor's degree

Advanced degree

Job description

Publicis Groupe Holdings B.V is seeking a Senior Vice President, Customer Experience in Chicago, Illinois. In this role, you'll lead the Customer Experience capability, collaborate with cross-functional leaders, and ensure engagement is based on meaningful customer insights.

The ideal candidate will have extensive experience in strategic leadership and proven ability to deliver measurable business impacts. Benefits include a robust package of health benefits and flexible time off, aiming to foster an inclusive workplace.