Senior VP, Customer Experience & Growth Strategy

Publicis Groupe ANZ; Chicago (IL); On-site; USD 180,215 - 268,905; Full time

Benefits offered by this job

Medical coverage

Dental and vision benefits

401K

Flexible time off

Tuition reimbursement

Job summary

Publicis Groupe ANZ is seeking a Senior Vice President, Customer Experience to shape insights and strategy that drive growth in Chicago. This role involves leadership of cross-functional teams and ensures that customer engagement is rooted in meaningful insights, delivering measurable impact.

Applicants should have over 15 years of experience in customer experience and possess strong executive leadership skills. The company offers a comprehensive benefits package and emphasizes inclusivity in its work culture.

Qualifications

• 15+ years of experience in customer experience, insights, strategy, or marketing.
• 8+ years leading teams and developing organizational capabilities.
• Experience in agency and healthcare/pharmaceutical sectors preferred.

Responsibilities

• Define the vision, strategy, and evolution of the Customer Experience team.
• Serve as executive strategic advisor to clients and internal leadership.
• Lead and mentor CX leaders fostering a high-performing culture.

Skills

Executive leadership experience

Customer insights expertise

Integrated marketing strategy

Exceptional communication skills

Innovation and collaboration

Education

Bachelor's degree

Advanced degree

Job description

Publicis Groupe ANZ is seeking a Senior Vice President, Customer Experience to shape insights and strategy that drive growth in Chicago. This role involves leadership of cross-functional teams and ensures that customer engagement is rooted in meaningful insights, delivering measurable impact.

Applicants should have over 15 years of experience in customer experience and possess strong executive leadership skills. The company offers a comprehensive benefits package and emphasizes inclusivity in its work culture.