Senior Video Teleconferencing Technician

MANTECH; Miami (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

MANTECH seeks a motivated, career and customer-oriented Senior Video Teleconferencing Technician to join our team in Doral, FL. This role focuses on Tier I/II support for VTC systems, onsite installations, and coordinating conferences via Cisco TMS.

Ideal candidates have 5+ years of VTC support experience, strong IP networking fundamentals, and the ability to handle outages with backup capabilities. A TS/SCI clearance is required or eligible.

Qualifications

• High school diploma required.
• Bachelor’s degree in IT/CS or equivalent to 2 years of relevant experience.
• 5 years of tier I/II VTC support experience.
• Fundamental IP networking understanding for VTC systems.

Responsibilities

• Provide Tier I & II customer support for VTC systems.
• Respond to outages and use failover/back-up capabilities as needed.
• Conduct site surveys for new VTC installations or upgrades.
• Assist with on-site VTC installations and network device configurations.
• Schedule conferences using Cisco TMS.

Skills

VTC support

Customer service

IP networking basics

On-site installation support

Technical troubleshooting

Education

High school diploma

Bachelor’s degree in IT/CS or equivalent

Tools

TMS (Cisco TelePresence Management Suite)

Cisco TelePresence equipment

Job description

MANTECH seeks a motivated, career and customer-oriented Senior Video Teleconferencing Technician to join our team in Doral, FL.

Responsibilities Include But Are Not Limited To

• Perform Tier I & II customer support for VTC systems in a fast-paced environment
• Responding to system outages and taking appropriate action(s) to alt-route and/or use available failover/back-up capabilities to meet VTC client needs
• Conducting site surveys both remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades
• Conducting on-site VTC installations to include assisting with end network device configurations, equipment installations, and equipment configuration and check-out
• Scheduling conferences using Cisco’s TelePresence Management Suite (TMS)

Minimum Qualifications

• High school Diploma.
  • A Bachelor’s Degree in Information Technology, Computer Science or a similar field of study is equivalent to 2 years of relevant experience.
• 5 years’ experience providing tier 1 and tier 2 customer support for Video Teleconferencing systems or in a related role.
• Fundamental understanding of IP networks and how they are implemented in support of VTC systems

Preferred Qualifications

• Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Clearance Requirements

• Must have a current/active Top Secret clearance.
• Must be eligible to obtain a TS/SCI clearance

Physical Requirements

• Must be able to remain in a stationary position 50%.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.