Senior Vice President Operations

New Edge Associates a Talent Acquisition Firm; Miami (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a Senior Vice President, Director of Operations to drive operational excellence across multiple business units. This pivotal role involves shaping and executing operational strategies while overseeing cross-functional teams to ensure efficient and compliant operations in the Florida Region. The ideal candidate will lead integration initiatives, enhance business performance through data-driven decisions, and foster a culture of continuous improvement. If you have a strong background in financial services operations and a passion for strategic leadership, this opportunity is perfect for you.

Qualifications

• 10+ years of leadership experience in financial services operations.
• Proven track record in managing cross-functional operations teams.

Responsibilities

• Define and execute regional operational strategy aligned with corporate goals.
• Lead operations teams and develop KPIs for performance measurement.

Skills

Leadership

Strategic Planning

Analytical Skills

Communication

Stakeholder Management

Education

Bachelor's Degree

MBA or related advanced degree

Tools

Data Analysis Tools

Performance Scorecards

Job description

As the Senior Vice President, Director of Operations, you will be a strategic partner to the Regional Executive, driving operational excellence across multiple business units in alignment with corporate objectives. This role is responsible for shaping and executing operational strategy, overseeing cross-functional teams, and ensuring the Florida Region operates efficiently, compliantly, and with long-term sustainability in mind. You will lead integration initiatives, implement internal controls, enhance business performance through data-driven decisions, and foster a culture of continuous improvement.

Key Responsibilities

• Define and execute the regional operational strategy in alignment with corporate goals.
• Partner with regional and corporate leadership to drive long-term profitability and operational alignment.
• Develop and implement three-year strategic plans that integrate systems, policies, and procedures across business units.
• Serve as a key voice in regional planning, providing insight on risk, compliance, process improvement, and scalability.
• Lead and oversee operations teams across loan servicing, deposit operations, project management, and quality assurance.
• Develop KPIs and performance scorecards to measure effectiveness, productivity, and service delivery.
• Use data-driven analysis to identify performance gaps and implement process improvements and operational efficiencies.
• Ensure alignment with internal control frameworks, including SOX compliance and regulatory requirements.
• Lead the integration of regional systems and processes with corporate infrastructure.
• Guide cultural transformation initiatives, ensuring alignment across teams and smooth transition during change management.
• Drive innovation through oversight of regional project management office and digital transformation efforts.
• Strengthen and oversee the “three lines of defense” model, with a focus on operational resilience and internal controls.

Qualifications

• 10+ years of progressive leadership experience in financial services operations, preferably within regional or multi-site environments.
• Proven track record of managing cross-functional operations teams and leading strategic change initiatives.
• Deep understanding of financial operations, loan servicing, deposit operations, and regulatory compliance (e.g., SOX, AML, mortgage banking).
• Strong analytical, strategic planning, and organizational development skills.
• Excellent communication and stakeholder management abilities.
• Bachelor's degree required; MBA or related advanced degree preferred.

Seniority level

Director

Employment type

Full-time

Job function

Management

Industries

Banking