Senior Vice President, Global Revenue Cycle Management

Indicle; United States; Remote; USD 150,000 - 200,000; Full time

Job summary

A dynamic executive role offered by a fast-growing SaaS and services platform, where you'll oversee the P&L responsibilities while leading a significant team to achieve optimal RCM outcomes. You'll be instrumental in driving automation and continuous improvement initiatives to enhance collection metrics and operational efficiency.

Benefits

Competitive salary

Performance bonus tied to KPIs

Equity option pool

Permanent Work From Home

Qualifications

• 10+ years of leadership experience in RCM.
• Proven track record of reducing Denials and DSO.
• Deep knowledge of chiropractic, physical therapy coding compliance.

Responsibilities

• Operational leadership for P&L of 150 internal FTE + BPO.
• Implement process automation in partnership with product teams.
• Scale and manage large teams of billing and coding professionals.

Skills

Leadership

Data-driven decision making

Team management

Communication

Education

Bachelor’s in Business/Health Administration

MBA/MHA or Six-Sigma Black Belt

Tools

SQL

Power-BI

Looker

Job description

ClinicMind’s core values—Excellence · Learning · Teamwork guide everything we build.
With150 in‑house analysts, half a dozen BPO partners, and a proprietary billing platform, we now need a P&L‑owning executive to deliver best‑in‑class collections, continue to improve performance, automate, and meet the RCM needs of a rapidly growing client base.

Mission for This Role (First12 Months)

1. Raise Net Collections to≥97% while cutting Denial Rate below4%.

2. Reduce DSO to<30days and Cost‑to‑Collect by10%.

3. Implement two automation sprints per quarter in partnership with Product & Engineering.

Key Responsibilities

1. Operational Leadership

1. Full P&L for 150 internal FTE + BPO vendors (SLAs, penalties, expansion).

2. Weekly Power‑BI dashboards covering Net Collections, DSO, Denials, A/R>90, Cost‑to‑Collect.

2. Process Automation

1. Champion RPA (Robotic Process Automation), AI‑denial prediction, and payer‑API integrations; build ROI cases and run UAT (User Acceptance Testing)

2. Lead quarterly Lean/Six‑Sigma Kaizen events

3. Team & Culture

1. Scale, coach, and performance‑manage teams of 50‑500 team members across coding, billing, collections, and analytics.

2. Embed Excellence, Learning, Teamwork via joint on‑shore/off‑shore OKR sessions, SOPs, and Continuous Training program.

4. Vendor & Compliance

1. Negotiate BPO rates, enforce turnaround‑time SLAs, and run continuous quality audits.

2. Ensure HIPAA, payer‑policy, and SOC‑2 compliance; serve as primary audit contact.

5. Stakeholder Alignment

1. Partner with Engineering on RCM roadmap; Finance on cash‑flow forecasting; Sales on client RCM onboarding.

Responsibilities and Qualifications

• 10+years leadership of high‑volume (>$500M) RCM organizations, including offshore BPO governance.

• Proven record of reducing DSO ≥20% and Denials ≥30% within 12months.

• Hands‑on experience steering EHR/RCM product backlog or large‑scale automation roll‑outs.

• Deep knowledge of chiropractic, physical therapy, and mental health payer rules and coding compliance.

• Data‑driven operator; expert with SQL/Looker/Power‑BI and at least one modern billing platform.

• Bachelor’s in Business/Health Admin; MBA/MHA or Six‑Sigma Black Belt preferred.

• Communicates with radical candor; builds trust across cultures and time zones.

• Coaches leaders through change; celebrates wins and learns from misses.

• Operates as an owner—fixes what’s broken before being told.

Why ClinicMind

• Lead a 150‑person team inside a fast‑growing SaaS + services platform.

• Direct influence over product automation roadmap and AI investments.

• Competitive salary, performance bonus tied to the KPIs above, equity option pool.

• Permanent Work From Home

Must Have:

1. High comfort level working on Eastern Time Zone/US Shift
2. Good internet access at home
3. Mobile Hotspot
4. Laptop/Desktop with at least 16 GB