Senior Vice President, Client Service

BNY; New York (NY); On-site; USD 180,000 - 320,000; Full time

Benefits offered by this job

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Vacation and sick time

Annual bonus

Job summary

BNY seeks an SVP, Client Service Manager for its Prime Services team in New York to manage high-value client relationships and ensure delivery of services across clearing, financing, and collateral management.

The role requires 10+ years in client service or relationship management within prime brokerage or financial services, with strong communication, risk awareness, and FINRA 7/63 qualifications.

Qualifications

• 10+ years in Client Service or Relationship Management in prime brokerage or financial services.
• Deep knowledge of prime brokerage and prime custody.
• Strong communication, organization, and time management.
• Ability to manage complex client relationships in fast-paced environments.
• FINRA Series 7 and 63 required.

Responsibilities

• Manage day‑to‑day client relationships and respond to inquiries promptly.
• Drive client satisfaction through proactive service, issue resolution, and escalation management.
• Ensure adherence to contractual obligations, operational policies, risk controls, and KYC requirements.
• Advise clients on industry best practices, product solutions, and regulatory developments.
• Partnering with Relationship Managers to support client strategy and growth initiatives.
• Coordinating across internal teams to deliver seamless service and maintain awareness of client activity throughout the firm.
• Mentoring junior Client Service professionals and contributing to broader team objectives.

Skills

Client Relationships

Relationship Management

Communication

KYC and Compliance

Regulatory Knowledge

Negotiation

Strategic Thinking

Team Mentoring

Job description

Job Description

We're seeking a future team member for the role of SVP, Client Service Manager to join our Prime Services team in Markets. This role is located in New York, NY.

Job Description

We're seeking a future team member for the role of SVP, Client Service Manager to join our Prime Services team in Markets. This role is located in New York, NY. BNY | Pershing's Institutional Solutions team delivers one of the industry's most trusted and resilient global clearing infrastructures to Broker-Dealers, Investment Banks, Hedge Funds, and Asset Managers. Our strong balance sheet, high-touch service model, market-leading capabilities, and industry-leading credit profile enable us to provide flexible clearing, financing, securities lending, and collateral management solutions. By anticipating and adapting to the evolving needs of our clients, we empower them to focus on growing their businesses while optimizing operational efficiency and managing risk. Pershing Prime Services supports the full custody, settlement, financing, short-selling, and trading requirements of hedge funds and alternative investment managers. Our dedicated team delivers tailored solutions that help clients enhance operational effectiveness and achieve their strategic objectives.

In this role, you’ll make an impact in the following ways:

• Managing day‑to‑day client relationships and responding to inquiries in a timely and effective manner.
• Driving client satisfaction through proactive service, issue resolution, and escalation management.
• Ensuring adherence to contractual obligations, operational policies, risk controls, and KYC requirements.
• Advising clients on industry best practices, product solutions, and regulatory developments.
• Partnering with Relationship Managers to support client strategy and growth initiatives.
• Coordinating across internal teams to deliver seamless service and maintain awareness of client activity throughout the firm.
• Mentoring junior Client Service professionals and contributing to broader team objectives.

The Successful Candidate Will Demonstrate/possess

• Minimum of 10 years of experience in Client Service, Relationship Management, or a related role within the prime brokerage, prime custody, or financial services industry.
• Strong understanding of the prime brokerage and/or prime custody landscape.
• Excellent communication, organizational, and time management skills.
• Ability to manage complex client relationships and operate effectively in a fast-paced environment.
• Knowledge of Corporate Actions, Margin, Securities Lending, and Risk Management is preferred.
• FINRA Series 7 and 63 required.

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

About The Team

At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn

Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.