Senior Vice President, Client Processing Manager

BNY Mellon; Jersey City (NJ); On-site; USD 180,000 - 230,000; Full time

Job summary

BNY Mellon in New Jersey seeks a Senior Vice President to lead Institutional Trade Maintenance and Fail Management processing teams. Oversee client servicing, risk management, and day-to-day operations across a substantial team to ensure high quality, compliant processing and exemplary client experience.

Ideal candidate brings brokerage processing expertise, strong leadership, and a track record of driving operational excellence in fast-paced settings.

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.
• 7-10 years of total work experience with at least 1-3 years in management.
• Brokerage processing experience preferred.
• Applicable local/regional licenses or certifications as required by the business.
• People leadership: recruits, directs, motivates and develops staff to maximize contribution.

Responsibilities

• Manage a medium to large-sized team or multiple Client Processing teams handling institutional trade maintenance and fail management.
• Oversee client account servicing, inquiries, transactional processing, and problem resolution.
• Serve as top-level support for external clients whose issues were not resolved through standard channels.
• Ensure volume meets standards, exceeds quality, and is properly reviewed and documented.
• Lead execution of trade maintenance processes: amendments, cancellations, allocations, settlements, fail resolution.
• Monitor daily workflows for accuracy, timeliness, and SLAs.
• Identify operational risks and gaps; implement improvements to mitigate exposure.
• Partner with operations, client service, risk, compliance, and technology to resolve issues.
• Drive continuous improvement for scalability, control, and service delivery.
• Support a strong control environment with documented procedures and escalation of exceptions.

Skills

People Leadership

Client Service

Problem Solving

Communication

Relationship Management

Operational Risk Management

Process Improvement

Cross-functional Collaboration

Education

Bachelor's degree

Job description

We are seeking a Senior Vice President to lead our Institutional Trade Maintenance and Fail Management processing teams. This leader will be responsible for overseeing day-to-day processing, client support, operational quality, risk management, and people leadership across a medium to large-sized team or multiple smaller client processing teams. The ideal candidate will bring deep brokerage processing experience, strong leadership capabilities, and a proven ability to drive operational excellence in a fast-paced environment.

In this role, you'll make an impact in the following ways:

• Manage a medium to large-sized team or multiple small Client Processing teams responsible for institutional trade maintenance and fail management activities.
• Oversee all aspects of client account servicing, inquiries, transactional processing, and problem resolution.
• Serve as a top level of support for external clients whose issues were not resolved through standard channels or lower levels of support.
• Ensure the volume of work produced meets product and service standards, exceeds quality expectations, and is appropriately reviewed and documented.
• Lead the execution of trade maintenance processes, including trade amendments, cancellations, allocations, settlements support, and fail resolution.
• Monitor daily processing workflows to ensure accuracy, timeliness, and adherence to service level expectations.
• Identify operational risks, process gaps, and control weaknesses, and implement solutions to improve efficiency and mitigate exposure.
• Partner with internal stakeholders across operations, client service, risk, compliance, and technology to resolve issues and enhance the client experience.
• Drive continuous improvement efforts focused on scalability, control, transparency, and service delivery.
• Support a strong control environment by ensuring procedures are documented, exceptions are escalated, and regulatory/business requirements are met.

To be successful in this role, we're seeking the following:

• Bachelors degree or the equivalent combination of education and experience is required.
• 7-10 years of total work experience is preferred with at least 1-3 years in management.
• Experience in brokerage processing is preferred.
• Applicable local/regional licenses or certifications as required by the business.
• People Leadership requirement: Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
• Strong knowledge of institutional trade lifecycle, trade maintenance, settlement processes, and fail management.
• Demonstrated ability to manage operational risk, improve processes, and lead through change.
• Excellent client service, escalation management, and problem-solving skills.
• Strong communication and relationship management skills, with the ability to work effectively across teams and with external clients.
• Sets clear performance expectations and provides ongoing coaching and feedback.
• Builds an inclusive, high-performing team culture focused on accountability, collaboration, and continuous improvement.
• Develops bench strength and succession plans to support organizational needs and long-term team effectiveness.

Preferred leadership competencies:

• Proven ability to lead teams in a high-volume, deadline-driven operational environment.
• Strong decision-making and judgment, especially in escalated client and processing situations.
• Ability to balance client needs, operational priorities, and risk requirements.
• Results-oriented mindset with a focus on quality, control, and service excellence.