Senior Veterans Benefits Supervisor

Veterans Benefits Administration; Boise (ID); On-site; USD 80,000 - 110,000; Full time

Job summary

The Veterans Benefits Administration in Boise, Idaho seeks a Supervisory Veterans Service Representative to lead the division responsible for VA benefit programs for Veterans and their families.

The role directs staff, manages workflow, ensures policy adherence, and maintains relationships with veterans and civic groups while guiding complex claims processing. Telework may be allowed situationally; primary duty station is Boise.

Qualifications

• Specialized experience defined as Comprehensive knowledge of Veteran benefit programs or VBA business lines and laws affecting Veterans' compensation and pension benefits.
• Experience supervising or leading projects; knowledge of employee relations and/or labor relations practices.

Responsibilities

• Plans, organizes, coordinates, directs, and controls the work of the division.
• Directs staffing, placement, assignment, and training of division personnel to manage division workflow/productivity.
• Directs program activities for the delivery of VA benefit programs for Veterans, their dependents, and beneficiaries.
• Forecasts workload and ensures funds, staffing, space, equipment, and supplies.
• Reviews the most complex cases prior to final claims determination.

Job description

The Veterans Benefits Administration in Boise, Idaho seeks a Supervisory Veterans Service Representative to lead the division responsible for VA benefit programs for Veterans and their families.

The role directs staff, manages workflow, ensures policy adherence, and maintains relationships with veterans and civic groups while guiding complex claims processing. Telework may be allowed situationally; primary duty station is Boise.