Senior Vendor Relations Lead – IT & Ops

Pacific Asset Management, LLC; Charlotte (NC); On-site; USD 125,000 - 153,000; Full time

Benefits offered by this job

Medical benefits start day 1

401k with company match

Paid time off

Job summary

Pacific Life is seeking a Sr. Vendor Relations Specialist to manage vendor relationships, ensure contract and SLA compliance, and drive improvements across IT outsourcing and service delivery.

The role focuses on creating collaborative partnerships with vendors and aligning vendor activities with business goals. The successful candidate will lead performance reviews, work with data teams on analytics, and coordinate with internal stakeholders to optimize vendor-driven outcomes.

Qualifications

• 5+ years in vendor relationships or vendor management roles.
• Strong communication and stakeholder management skills.
• Experience with IT outsourcing and service delivery models.

Responsibilities

• Cultivate and nurture vendor relationships to foster productive partnerships.
• Act as liaison between company and vendors, ensuring clear communication.
• Lead vendor performance reviews, SLA tracking, and contract compliance.
• Collaborate with internal teams to identify vendor opportunities and improvements.
• Work with Data teams to apply analytics to vendor data for decision making.

Skills

Vendor relationship management

Stakeholder communication

Project management

Analytics

IT operations knowledge

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Office

Job description

Pacific Life is seeking a Sr. Vendor Relations Specialist to manage vendor relationships, ensure contract and SLA compliance, and drive improvements across IT outsourcing and service delivery.

The role focuses on creating collaborative partnerships with vendors and aligning vendor activities with business goals. The successful candidate will lead performance reviews, work with data teams on analytics, and coordinate with internal stakeholders to optimize vendor-driven outcomes.