Lead Business Systems Analyst

enGen; United States; On-site; USD 94,000 - 151,000; Full time

Job summary

enGen is seeking an experienced Business Systems Analyst to drive capability enablement within the product lifecycle. You will translate complex business needs into detailed requirements, analyze data, and lead testing and delivery to ensure high-quality customer solutions.

You will mentor teams, collaborate with customers and engineers, and manage risks across enterprise-wide systems with an eye on regulatory impact and cost optimization.

Qualifications

• Bachelor's Degree in Business Management, Information Systems, or closely related discipline
• Master's Degree in Business Administration/Management or Information Systems (preferred)
• 7 - 10 years in IS/IT
• 3 - 5 years in Project Management
• 3 - 5 years in the Health Insurance Industry
• 3 - 5 years in the Healthcare Industry
• ITIL, TOGAF, Six Sigma, PMP preferred

Responsibilities

• Lead with customers, software engineers, architects, capability managers to capture capability needs and drive solutions.
• Participate in full SDLC on agile Scrum teams in roles like Scrum Master, Business Technical Analyst, UI designer, Capability Manager, or Tester.
• Provide SME input for complex project and production activities, including new strategic programs.
• Ensure compliance with standards and approvals throughout the project lifecycle.
• Interface with business areas, customers, partners, vendors, and teams to drive value and ROI.

Skills

Analytical Skills

Problem-Solving

Communication Skills

Report Writing

SQL

Project Management

Customer Service

Leadership

Agile Methodolgy

Agile Project Management

Education

Bachelor's Degree in Business Management/Information Systems

Master's Degree in Business Administration/Management or Information Systems

Job description

Company

enGen

Job Description

This job supports one or more analytical aspects of the application product life cycle, including capability enablement with cross-team dependencies within a product scope. Uses significant independent judgement and discretion to collaborate with customers on the most complex issues in order to understand capability needs, gather project specifications, create business cases and cost sheet analysis, translate high-level business needs into detailed requirements for new capabilities (and change request/enhancements on existing capabilities), analyze data to determine business problems, trends, or opportunities for process improvements, create/execute test plans, provide root cause analysis and corrective action plan, verify delivery of customer needs, and ensure quality delivery. Identifies, documents, and resolves risks, defects and issues. Analyzes market trends for competitive insight to correlate into business value statements. Uses functional and organizational knowledge to mentor Associate, Intermediate, and Senior Business Systems Analysts, as well as others outside of immediate team. Leads project teams or actively participates as a SME on the most complex projects (cross functional, with potential regulatory risk exposure, customer service & financial impacts). Acts as face to the customer; primary customer contact; may negotiate project requirements versus resources with customer. Resolves the most complex issues (may involve multiple systems) and/or develops alternative solutions with understanding of potential regulatory risk exposure and customer service & financial impacts, ensuring that resolution addresses all potential impacts. Act as a SME on how the most complex new enhancement/applications are developed using an expert level of understanding of end-to-end processes and potential integration issues. Requires expert level of understanding the end systems impact of changes across enterprise-wide systems (including regulatory risk exposure, customer service & financial impacts).

ESSENTIAL RESPONSIBILITIES

• Lead in working with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions. Create and maintain deliverables such as business vision, requirements, testing plan, testing schedule, testing scenarios, testing outcomes, user task analysis, wire framing, usability testing, personalization to different clients, and user interface design.
• Participate in the full software development life cycle by actively leading or acting as lead in given area of expertise on agile scrum teams in various roles, including, but not limited to, Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need.
• Provide required business and/or subject matter expertise on most complex issues for both project and production related activities, including new strategic programs or initiatives impacting current and existing systems.
• Ensure compliance to required standards and all necessary approvals have been obtained throughout the project lifecycle.
• Interface with the business areas, customers, partners, vendors, technical staff and project teams to drive value, return on investments and innovative solutions. This includes providing alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing cost (e.g. cost benefit analysis, pros/cons of solutions).
• Lead in supporting various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
• Communicate in an exemplary manner with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
• Provide thought leadership and strategic direction in Product & Technology Solutions.
• Other duties as assigned.
  
  

EDUCATION

• Required
• Bachelor's Degree in Business Management, Information Systems, or closely related discipline
• Preferred
• Master's Degree in Business Administration/Management or Information Systems

SUBSTITUTIONS

• None

EXPERIENCE

• Required
• 7 - 10 years in IS/IT
• 3 - 5 years in Project Management
• 3 - 5 years in the Health Insurance Industry
• 3 - 5 years in the Healthcare Industry
• Preferred
• 5 - 7 years in Process Improvement

LICENSES AND CERTIFICATIONS

• Required
• None
• Preferred
• Information Technology Infrastructure Library (ITIL)
• The Open Framework Group (TOGAF)
• Six Sigma
• Project Management Professional (PMP)

SKILLS

• Analytical Skills
• Problem-Solving
• Communication Skills
• Report Writing
• SQL
• Project Management
• Customer Service
• Leadership
• Agile Methodolgy
• Agile Project Management

Language (Other Than English)

None

Travel Required

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

• Position Type: Office-Based
• Teaches / trains others regularly
• Rarely
• Travel regularly from the office to various work sites or from site-to-site
• Occasionally
• Works primarily out-of-the office selling products/services (sales employees)
• Never
• Physical work site required
• Yes
• Lifting up to 10 pounds
• Constantly
• Lifting 10 to 25 pounds
• Rarely
• Lifting 25 to 50 pounds
• Rarely

Disclaimer

Disclaimer The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures and all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Pay Range Minimum

$94,200.00

Pay Range Maximum

$151,000.00

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