Senior, Vendor Onboarding Specialist – Temporary Housing

Crawford; Jacksonville (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Crawford is seeking a Senior Vendor Onboarding Specialist for the Temporary Housing program in Jacksonville, Florida. This onsite role manages the full lifecycle of housing providers, from sourcing and onboarding to activation and ongoing maintenance.

You will ensure compliance, review documentation, and drive process improvements to strengthen program performance. The Senior acts as a subject matter expert and provides guidance to junior onboarding staff while partnering with leadership.

Job description

Ready to Help Build and Strengthen a Trusted Provider Network? Be the Backbone of Our Temporary Housing Program!

Join Us as Senior Vendor Onboarding Specialist – Temporary Housing | Onsite Role | Jacksonville, FL

What’s in it for you?

• Stay organized: Oversee the full lifecycle of housing providers, from sourcing and onboarding to activation and ongoing maintenance.
• Own the Details: Review compliance documentation, identify risks, and ensure provider records meet program standards.
• Be Essential: Serve as a subject matter expert, support team training, and help drive process improvements that strengthen program performance.

At Crawford, every claim represents a person and a community we help rebuild. As a Senior Vendor Onboarding Specialist, your compliance expertise, attention to detail, and ability to manage complex workflows will help ensure a high-quality provider network and a seamless onboarding experience.

This is your chance to be part of the One Crawford family—where your work makes a real impact.

The Senior, Vendor Onboarding Specialist – Temporary Housing is responsible for driving the execution, consistency, and performance of the Temporary Housing program within Contractor Connection. This role supports the full lifecycle of housing providers, including sourcing, onboarding, compliance validation, activation, and ongoing maintenance, with a strong emphasis on quality control, operational efficiency, and program adherence.

This position operates with a high degree of autonomy and serves as an advanced subject matter expert for the Temporary Housing program. The Senior, Vendor Onboarding Specialist acts as a functional lead, supporting Vendor Onboarding Specialist I, II, and III roles through guidance, mentorship, and escalation support, while partnering closely with leadership to address complex issues, improve processes, and support program performance.