Senior UX Researcher: Complex Systems Discovery

Insight Global (United States); Juno Beach (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

Insight Global in Juno Beach, Florida, is looking for a seasoned UX Research professional with over 5 years of experience in enterprise-level systems. The role involves leading discovery efforts, mapping workflows, and translating research into actionable insights.

Candidates should possess a strong background in qualitative research methods and have experience working in ambiguous environments. This position offers a dynamic work environment where collaboration with design and technical teams is essential.

Qualifications

• 5+ years of UX Research experience within complex or enterprise-level systems.
• Strong background in qualitative research methods (interviews, contextual inquiry, workflow analysis).
• Experience working in ambiguous problem spaces requiring structured discovery.

Responsibilities

• Lead discovery efforts through interviews and artifact review.
• Map current-state workflows and identify key decision points.
• Surface risks related to trust, safety, and system interpretation.
• Develop insights and translate them into future-state experience recommendations.
• Support workshops and working sessions to validate assumptions and stress-test concepts.
• Partner closely with design, product, and technical teams to align on findings.

Skills

UX Research experience

Qualitative research methods

Structured discovery

Translation of research findings

Job description

Insight Global in Juno Beach, Florida, is looking for a seasoned UX Research professional with over 5 years of experience in enterprise-level systems. The role involves leading discovery efforts, mapping workflows, and translating research into actionable insights.

Candidates should possess a strong background in qualitative research methods and have experience working in ambiguous environments. This position offers a dynamic work environment where collaboration with design and technical teams is essential.