Senior UX Researcher

Simpson Thacher & Bartlett LLP; New York (NY); On-site; USD 150,000 - 170,000; Full time

Job summary

Simpson Thacher & Bartlett LLP in New York is seeking an experienced UX researcher to lead user research across qualitative and quantitative methods, translate insights into business requirements, and collaborate with AI product teams.

You will plan studies, build personas and journey maps, maintain a research data repository, and support user adoption of new and existing AI-driven solutions through actionable findings.

Qualifications

• 5-8 years of user research and experience design expertise.
• Familiar with Lean Product and Lean UX principles.
• Ability to work independently and collaboratively.
• Comfort leading visioning workshops with multi-disciplinary teams.
• Experience building personas and journey/experience maps and service blueprints.
• Proficient in standard UX research methods including exploratory interviews and usability tests.
• Experience aiding user adoption of AI capabilities through training.

Responsibilities

• Plan and conduct user research using qualitative and quantitative methods.
• Drive all phases of the user research process from recruitment to reporting.
• Create personas, journey maps, service blueprints, and user flows.
• Maintain a centralized repository of reusable research data and insights.
• Collaborate with Practice Solutions Managers to translate findings into business requirements.
• Work with Data & Analytics to improve AI product adoption and interactions.
• Support collection and analysis of product usage data.
• Support user adoption of new and existing products.

Skills

User research leadership

Qualitative research

Quantitative research

Persona development

Journey mapping

Stakeholder collaboration

UX research methods

AI adoption support

Data analysis

Research tooling

Education

Bachelor's degree or equivalent experience

Tools

Miro

Figma

Sketch

InVision

Dovetail

Maze

Job description

Responsibilities

• Plan and conduct user research employing a variety of qualitative and quantitative research methods, such as interviews, contextual inquiry, surveys, and usability testing
• Drive all phases of the user research process, including user recruitment, study design, data collection, analysis and reporting
• Create user personas, journey maps, service blueprints, user flows and other design artifacts to inform product selection, development and/or configuration
• Establish and maintain a centralized repository of reusable user research data and insights, and organize various artifacts, such as research reports, recordings/videos and other design artifacts
• Work closely with Practice Solutions Managers to translate research findings into business requirements
• Collaborate with Data & Analytics team to ideate, validate, develop, test and improve user interactions and adoption of AI products and solutions
• Support collection and analysis of product usage data
• Support user adoption of new and existing products and solutions

Education Bachelor's degree or equivalent years of relevant experience required

Skills & Experience

• 5-8 years of relevant research and experience design expertise
• Familiar with principles of Lean Product and Lean UX
• Ability to work independently and collaboratively
• Comfort leading visioning workshops with multidisciplinary teams
• Experience structuring and executing both qualitative and quantitative research plans, developing personas, building customer journey/experience maps and service design blueprints
• Proficiency in standard UX research methods (exploratory interviews, contextual inquiry, card sorting, usability tests)
• Experience aiding user adoption of AI capabilities through training
• Knowledge of industry standards and best practices for the user-centered design process and UX principles and techniques
• Ability to practice developing scalable frameworks or strategies for user adoption and user experience
• Understanding of responsive web and native design principles and a passion for learning and helping users capitalize on emerging technology and adapt/respond to changing client expectations
• Proficiency with experience design, process design, prototyping software/tools such as Miro, Figma, Sketch, InVision, etc. and using research tools such as Dovetail or Maze

Salary

NY Only: The estimated base salary range for this position is $150,000 to $170,000 at the time of posting. The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.

This role is exempt meaning it is not overtime pay eligible. Simpson Thacher will not sponsor applicants for work visas for this position.

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Simpson Thacher & Bartlett LLP is one of the world’s leading international law firms. The Firm was established in 1884 and has approximately 2,000 lawyers. Headquartered in New York with offices in Beijing, Boston, Brussels, Chicago, Dallas, Hong Kong, Houston, London, Los Angeles, Luxembourg, Palo Alto, San Francisco, São Paulo, Singapore, Tokyo and Washington, D.C., the Firm provides coordinated legal advice and transactional capability to clients around the globe.