Senior UX Researcher

Treasure Data Inc.; Mountain View (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading company in the data and AI space is seeking a Senior UX Researcher to shape the user experience of their intelligent Customer Data Platform. This role involves establishing UX research practices, leading high-impact research initiatives, and collaborating across teams to inform product strategy. The ideal candidate will have extensive experience in UX research within a B2B SaaS environment and a passion for customer empathy.

Benefits

Comprehensive medical, dental, vision plans

Competitive compensation packages

Company paid life insurance 3x salary

Retirement planning (401K) with 4% company match

Flexible Time Off (FTO)

Up to 26 weeks paid parental leave

Qualifications

• 6+ years of experience in UX research, ideally in a startup/scale-up B2B SaaS environment.
• Experience establishing UX research practices within a product organization.

Responsibilities

• Establish UX research discipline and define frameworks for research excellence.
• Plan and execute mixed-method research studies including generative and evaluative research.

Skills

Organizational Skills

Stakeholder Management

Communication

Education

Bachelor’s or Master’s degree in Human-Computer Interaction

Tools

UserTesting

Qualtrics

Job description

Treasure Data:

At Treasure Data, we’re on a mission to radically simplify how companies use data and AI to create connected customer experiences. Our intelligent customer data platform (CDP) drives revenue growth and operational efficiency across the enterprise to deliver powerful business outcomes.

We are thrilled that Forrester has recognized Treasure Data as a Leader in The Forrester Wave: Customer Data Platforms For B2C. It's an honor to be acknowledged for our efforts in advancing the CDP industry with cutting-edge AI and real-time capabilities.

Furthermore, Treasure Data employees are enthusiastic, data-driven, and customer-obsessed. We are a team of drivers—self-starters who take initiative, anticipate needs, and proactively jump in to solve problems. Our actions reflect our values of honesty, reliability, openness, and humility.

The Role:

Treasure Data is seeking an experienced and entrepreneurial Senior UX Researcher to shape the user experience of our intelligent Customer Data platform and the user research discipline within our growing Product Design team. As the first UX Researcher at the company, you will have a unique opportunity to define how we understand our users—designing the frameworks, processes, and tools that bring their voices into everything we build. You will also lead high-impact research initiatives that uncover deep user insights and shape the vision, strategy, and usability of our platform.

You’ll work across cross-functional teams—including Product, Design, Engineering, and Customer Success—to lead research initiatives that inform product strategy, design decisions, and customer experience. From foundational generative research to usability testing of new features, your insights will help drive the evolution of our intelligent Customer Data Platform (CDP).

We’re looking for someone who’s excited by complex systems, passionate about customer empathy, and eager to build and scale research practices in a fast-growing SaaS environment. Being a late-stage start-up we thrive on change and are looking for another like-minded, hard-working person to join our team. You will join an exciting team of doers who are building applications that change the lives of marketers, data engineers, service center agents… and the customers they serve.

The core of our design & product management team is located in Mountain View, CA and this position will be based there or somewhere on the West Coast of the U.S. or Canada to accommodate our Japan based Engineering team.

Responsibilities:

• Establish Treasure Data’s UX research discipline—defining frameworks, best practices, and standards for research excellence
• Identify and prioritize research needs across teams and help shape the research roadmap in collaboration with Product and Design leadership
• Select and implement the right research tools (e.g., usability testing, survey platforms, repositories) to support a scalable research function
• Plan and execute mixed-method research studies (qualitative and quantitative), including generative, evaluative, and longitudinal research
• Work closely with Customer Success and Sales to identify high-value user segments and personas
• Translate complex user behaviors and data into actionable insights that inform product vision, strategy, and design
• Synthesize complex research findings into clear, actionable insights and communicate them effectively across teams and executive stakeholders
• Advocate for a user-centered approach by educating and influencing cross-functional partners and senior stakeholders
• Develop research artifacts (e.g., personas, journey maps, behavioral models) to align the organization around customer needs
• Partner with Product Analytics to integrate quantitative insights and behavioral data into research
• Mentor designers and PMs on how to incorporate lightweight research methods into their work and democratize research appropriately
• Build and maintain a research repository and knowledge base that can scale with the company

Required Qualifications:

• 6+ years of experience in UX research, with demonstrated success in a senior or lead role—ideally as the first researcher or in a startup/scale-up B2B SaaS environment
• Experience establishing or maturing UX research practices within a product organization
• Deep knowledge of both qualitative and quantitative research methods and the ability to adapt them to a variety of contexts and constraints
• Strong organizational and stakeholder management skills with the ability to influence product direction and drive alignment
• Comfortable working independently and proactively in a high-growth, fast-paced environment
• Experience in B2B SaaS or enterprise platforms; familiarity with customer data, analytics, or marketing technology is a strong plus
• Exceptional communication skills—verbal, visual, and written
• Proficiency with research tools such as UserTesting, Userytics, Dovetail, Maze, Lookback, Qualtrics, or similar.
• Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology, Information Science, or a related field—or equivalent practical experience

Physical Requirements:

Working out of Mountain View, California office according to our “Global Hybrid Working Policy.”

Travel Requirements:

None

Perks and Benefits (US):

Our benefit package showcases our culture of care and empathy with

• Comprehensive medical, dental, vision plans and Employee Assistance Program (EAP)
• Competitive compensation packages
• Company paid life insurance 3x salary
• Company paid short- and long-term disability coverage
• Retirement planning (401K) with 4% company match
• Restricted Stock Units (RSU)
• Flexible Time Off (FTO)
• Up to 26 weeks paid parental leave

About Treasure Data:

Treasure Data is the Intelligent Customer Data Platform (CDP) built for enterprise scale and powered by AI. Recognized as a Leader by Forrester and IDC, Treasure Data empowers the world’s largest and most innovative companies to deliver hyper-personalized customer experiences at scale that increase revenue, reduce costs, and build trust.

Through unique capabilities such as the Diamond Record, AI Agent Foundry, and AI Decisioning with Real-Time Personalization, Treasure Data enables marketing and CX teams to personalize cross-channel engagement in real-time, optimize marketing spend while increasing ROI, and drive customer lifetime value through more intelligent retention and loyalty.

Our Dedication to You:

We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels. Success comes from acknowledging, welcoming, and incorporating diverse perspectives.

Diverse representation alone is not the desired outcome. We also strive to create an inclusive culture that encourages growth, ownership of your role, and achieving innovation in new and unique ways. Your voice will be heard, and we will help amplify it.

Agencies and Recruiters:

We cannot consider your candidate(s) without a contract in place. Any resumes received without having an active agreement will be considered gratis referrals to us. Thank you for your understanding and cooperation!