Senior UX Research Operations Specialist

Baxter; Milwaukee (WI); On-site; USD 76,000 - 104,000; Full time

Benefits offered by this job

Flexible workplace policy

Job summary

Baxter in Milwaukee seeks a Senior Specialist, User Research Operations to plan, coordinate, and improve studies across the product development lifecycle, partnering with UX researchers and cross-functional teams to deliver user-centered insights. The role requires 3+ years in user research and a background in healthcare or regulated environments, plus a bachelor's degree.

Strong facilitation, communication, and coordination skills are essential.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• 3+ years of experience supporting or conducting user research, human factors, clinical research, design research, market research, or related activities.
• Knowledge of user-centered design principles, usability engineering, and qualitative research methodologies.

Responsibilities

• Support and execute user research and human factors studies, including usability testing, interviews, observational research, and simulation-based evaluations.
• Coordinate end-to-end study logistics, including participant recruitment, scheduling, communications, and research site management.
• Prepare study materials, facilitate research sessions, manage recordings, and maintain accurate research documentation.
• Collect, organize, and synthesize qualitative and quantitative data to develop actionable research insights and reports.
• Contribute to a variety of research methodologies, including heuristic evaluations, cognitive walkthroughs, contextual inquiry, workflow analysis, surveys, and task analysis.
• Maintain research facilities, equipment, digital tools, and simulated-use environments to ensure study readiness and operational efficiency.
• Support compliance, governance, and administrative activities, including contracts, NDAs, vendor management, ethics processes, and audit readiness.
• Drive research operations excellence through process improvements, standardization, knowledge sharing, onboarding support, and promotion of user-centered design practices.

Skills

User research

Qualitative research

Stakeholder management

Project coordination

Communication

Healthcare domain

Education

Bachelor's degree in Human Factors or related field

Tools

Microsoft Office

Collaboration tools

Job description

Baxter in Milwaukee seeks a Senior Specialist, User Research Operations to plan, coordinate, and improve studies across the product development lifecycle, partnering with UX researchers and cross-functional teams to deliver user-centered insights. The role requires 3+ years in user research and a background in healthcare or regulated environments, plus a bachelor's degree.

Strong facilitation, communication, and coordination skills are essential.