Sr Specialist - User Research Operations

Baxter; Milwaukee (WI); On-site; USD 76,000 - 104,000; Full time

Benefits offered by this job

Flexible workplace policy

Job summary

Baxter in Milwaukee seeks a Senior Specialist, User Research Operations to plan, coordinate, and improve studies across the product development lifecycle, partnering with UX researchers and cross-functional teams to deliver user-centered insights. The role requires 3+ years in user research and a background in healthcare or regulated environments, plus a bachelor's degree.

Strong facilitation, communication, and coordination skills are essential.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• 3+ years of experience supporting or conducting user research, human factors, clinical research, design research, market research, or related activities.
• Knowledge of user-centered design principles, usability engineering, and qualitative research methodologies.

Responsibilities

• Support and execute user research and human factors studies, including usability testing, interviews, observational research, and simulation-based evaluations.
• Coordinate end-to-end study logistics, including participant recruitment, scheduling, communications, and research site management.
• Prepare study materials, facilitate research sessions, manage recordings, and maintain accurate research documentation.
• Collect, organize, and synthesize qualitative and quantitative data to develop actionable research insights and reports.
• Contribute to a variety of research methodologies, including heuristic evaluations, cognitive walkthroughs, contextual inquiry, workflow analysis, surveys, and task analysis.
• Maintain research facilities, equipment, digital tools, and simulated-use environments to ensure study readiness and operational efficiency.
• Support compliance, governance, and administrative activities, including contracts, NDAs, vendor management, ethics processes, and audit readiness.
• Drive research operations excellence through process improvements, standardization, knowledge sharing, onboarding support, and promotion of user-centered design practices.

Skills

User research

Qualitative research

Stakeholder management

Project coordination

Communication

Healthcare domain

Education

Bachelor's degree in Human Factors or related field

Tools

Microsoft Office

Collaboration tools

Job description

This is whereyour work makes a difference.

At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job-you will find purpose and pride.

Your Role at Baxter

The Senior Specialist, User Research Operations supports the planning, coordination, execution, and continuous improvement of user research and human factors studies across the product development lifecycle. This role partners with UX Researchers, Human Factors Engineers, and cross-functional teams to deliver user-centered insights that inform product design and development.

What You'll Do:

• Support and execute user research and human factors studies, including usability testing, interviews, observational research, and simulation-based evaluations.
• Coordinate end-to-end study logistics, including participant recruitment, scheduling, communications, and research site management.
• Prepare study materials, facilitate research sessions, manage recordings, and maintain accurate research documentation.
• Collect, organize, and synthesize qualitative and quantitative data to develop actionable research insights and reports.
• Contribute to a variety of research methodologies, including heuristic evaluations, cognitive walkthroughs, contextual inquiry, workflow analysis, surveys, and task analysis.
• Maintain research facilities, equipment, digital tools, and simulated-use environments to ensure study readiness and operational efficiency.
• Support compliance, governance, and administrative activities, including contracts, NDAs, vendor management, ethics processes, and audit readiness.
• Drive research operations excellence through process improvements, standardization, knowledge sharing, onboarding support, and promotion of user-centered design practices.

What You'll Bring

• Bachelor's degree in Human Factors, Psychology, HCI, UX, Anthropology, Sociology, Biomedical Engineering, Nursing/Healthcare, Design Research, Market Research, or a related field. Equivalent experience may be considered in lieu of a degree.
• 3+ years of experience supporting or conducting user research, human factors, clinical research, design research, market research, or related activities.
• Knowledge of user-centered design principles, usability engineering, and qualitative research methodologies.
• Experience with user research methods such as usability testing, user interviews, contextual inquiry, heuristic evaluations, cognitive walkthroughs, ethnographic observation, and workflow analysis.
• Ability to collect, organize, analyze, and synthesize qualitative research findings into actionable insights and recommendations.
• Strong facilitation, communication, stakeholder management, and project coordination skills, with the ability to manage multiple concurrent studies.
• Experience working directly with healthcare professionals, patients, caregivers, or other end users is preferred.
• Experience in healthcare, medical device, or other regulated product development environments, along with proficiency in Microsoft Office and collaboration tools, is highly desirable.

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements.At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $76,000-$104,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.