Senior UX Designer, Marketplace Experience – Remote

HealthEquity; Draper (UT); On-site; USD 105,000 - 136,000; Full time

Benefits offered by this job

Medical, dental, and vision

HSA contribution and match

Dependent care FSA match

Uncapped paid time off

Paid parental leave

401(k) match

Personal and healthcare financial lit.

Ongoing education & tuition assistance

Gym and fitness reimbursement

Wellness program incentives

Job summary

HealthEquity is seeking a Sr UX Designer to shape the Marketplace experience for buying, comparing, and managing healthcare products and services. You will design end-to-end experiences across mobile and web, translating strategy into flows, wireframes, and high-fidelity designs while collaborating with product, engineering, analytics, and research teams.

In this remote role, you’ll leverage user research and AI-assisted tools to improve acquisition, conversion, and retention, striving for

Qualifications

• 6–8+ years of proven experience designing customer-facing digital products.
• Strong foundation in human-centered design with experience creating intuitive mobile-first applications.
• Experience designing marketplace, e-commerce, telehealth, affiliate marketing, or other consumer-facing digital experiences is strongly preferred.
• Ability to translate complex product requirements into clear interaction models, user flows, and scalable UI solutions.
• Detail-oriented with high standards for visual design, interaction quality, and consistency across products.
• Skilled in user research and insight synthesis, leveraging both traditional methods and AI-assisted tools to accelerate analysis.
• Experience using product analytics, customer insights, and experimentation to optimize user journeys and improve business outcomes.
• Clear communicator who can present design rationale and user insights effectively to stakeholders and leadership.
• Accessibility advocate with experience designing inclusive products that align with WCAG standards.
• Facilitator of collaborative workshops and discovery sessions that drive alignment and innovation.
• Strong organizational skills with the ability to manage priorities in fast-paced environments.
• Curious about emerging technologies and how AI is transforming product design.

Responsibilities

• Design end-to-end marketplace and commerce experiences across mobile and web, including product discovery, search, comparison, checkout, onboarding, and post-purchase journeys.
• Translate business strategy into intuitive interaction models, user flows, wireframes, prototypes, and high-fidelity designs.
• Partner closely with Product, Engineering, Research, Content Design, Analytics, and business stakeholders to deliver exceptional customer experiences that drive both member value and business outcomes.
• Use customer research, analytics, and experimentation to identify friction and improve acquisition, conversion, engagement, retention, and customer satisfaction.
• Design scalable UX patterns that support merchandising, personalization, product recommendations, promotions, partner offerings, and lifecycle experiences.
• Design experiences that simplify complex healthcare and financial decisions while building trust, transparency, and confidence throughout the customer journey.
• Advocate for accessibility, usability, and experience quality from discovery through implementation.
• Leverage AI-enabled tools to accelerate ideation, prototyping, documentation, and design exploration while maintaining a human-centered approach.
• Collaborate with engineering to ensure design intent is preserved through implementation and continuously improve experiences using customer feedback and product analytics.

Skills

Human-centered design

Mobile-first design

Marketplace/e-commerce design

User research

AI-assisted tools

Stakeholder collaboration

Accessibility WCAG

Facilitate workshops

Data-driven decisions

Job description

HealthEquity is seeking a Sr UX Designer to shape the Marketplace experience for buying, comparing, and managing healthcare products and services. You will design end-to-end experiences across mobile and web, translating strategy into flows, wireframes, and high-fidelity designs while collaborating with product, engineering, analytics, and research teams.

In this remote role, you’ll leverage user research and AI-assisted tools to improve acquisition, conversion, and retention, striving for