Senior UX Designer: Lead Design Systems & UX Strategy

Black Rock Groups

Texas

Hybrid

USD 120,000 - 130,000

Full time

10 days ago

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Benefits offered by this job

Medical, Vision, Dental Insurance

Paid Time Off

Parental Leave

Job summary

Tech Mahindra is seeking a Senior UX Designer to lead the design of customer-facing digital experiences from concept through delivery for Toyota Financial Services customers and dealer partners. This hybrid Plano, TX role collaborates with Product Owners, Analysts, Engineers, and executives to craft intuitive, scalable UX frameworks and systems.

The ideal candidate will drive UX maturity, conduct research, and translate business requirements into accessible experiences, while guiding

Qualifications

7-10 years of professional UX Design experience.
Bachelor's degree in human-Computer Interaction (HCI), Human Factors, Design, Information Architecture, Psychology, Computer Science, or related discipline.
Strong experience designing customer-facing web applications and digital platforms.
Expert-level proficiency in Figma for wireframing, prototyping, collaboration, and design system management.
Demonstrated experience creating UX artifacts from scratch, including: Personas, Customer journeys, Service blueprints, User flows, Information architecture, Wireframes, Interactive prototypes.
Experience establishing design systems, governance frameworks, and UX standards.
Hands-on experience conducting user research and usability testing.
Strong understanding of design thinking methodologies and user-centered design principles.
Ability to influence stakeholders across business and technology functions.
Excellent communication, presentation, storytelling, and stakeholder management skills.
Experience in Agile delivery environments.

Responsibilities

Lead end-to-end UX design activities across customer-facing web applications and dealer portals.
Define and execute UX strategy for new products and digital initiatives.
Create user personas, customer journeys, workflows, information architecture, wireframes, prototypes, and high-fidelity designs from scratch.
Establish, maintain, and evolve design systems, component libraries, UX standards, and governance processes.
Conduct user research activities including stakeholder interviews, user interviews, usability testing, contextual inquiry, and journey mapping.
Translate complex business requirements into simple, intuitive, and accessible user experiences.
Facilitate workshops, design reviews, ideation sessions, and stakeholder alignment meetings.
Collaborate with Product Management, Business Analysis, Engineering, Architecture, Compliance, Operations, Marketing, and external partners to deliver successful products.
Advocate for user-centered design principles throughout the product lifecycle.
Analyze user feedback, usability metrics, and research findings to drive continuous product improvement.
Partner with development teams during implementation to ensure design quality and consistency.
Contribute to UX maturity by defining best practices, standards, templates, and repeatable design processes.