Senior UX AI Designer for Generative & Enterprise AI

Sedgwick; Montana; On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Travel as required

Job summary

Sedgwick is seeking a UX Designer – Sedgwick AI to shape intuitive, human-centered AI experiences across enterprise systems. You will translate Generative AI capabilities into practical, scalable designs for partners, engineers, and business users.

You will lead UX strategy for AI-enabled platforms, create user journeys and prototypes, and ensure accessibility, explainability, and governance across AI tools and workflows. 7+ years in UX and AI-focused design preferred.

Qualifications

• Seven (7) years of related UX/design experience, with at least three (3) years supporting AI-enabled products, enterprise platforms, or digital transformation.
• Experience designing user experiences for Generative AI, conversational AI, copilots, workflow automation, or enterprise software.
• Experience in complex corporate environments with cross-functional teams including product, engineering, data, analytics, security, risk, and operations.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Leads the user experience strategy and design direction for AI-enabled products, tools, platforms, and workflows that are intuitive, scalable, and enterprise-aligned.
• Designs UX for Generative AI platforms, conversational tools, agentic systems, copilots, chat interfaces, and workflow automation.
• Collaborates with AI architects, engineers, product owners, and end users to translate AI capabilities into practical designs.
• Develops user journeys, personas, service blueprints, wireframes, prototypes, and interaction models across systems.
• Designs conversational and prompt-based experiences, including prompts, flows, escalation paths, and feedback loops.
• Applies human-centered design to ensure AI tools are transparent, explainable, trustworthy, and user-friendly.
• Conducts user research, interviews, usability testing, journey mapping, and feedback sessions.
• Supports governance experiences including consent, explainability, auditability, and user feedback mechanisms.

Skills

AI concepts

UX design methods

Explainability

Conversational interfaces

Design systems

Education

Bachelor's degree in UX Design

Master’s degree in AI Interaction Design

Tools

Figma

FigJam

Miro

Adobe Creative Suite

Job description

Sedgwick is seeking a UX Designer – Sedgwick AI to shape intuitive, human-centered AI experiences across enterprise systems. You will translate Generative AI capabilities into practical, scalable designs for partners, engineers, and business users.

You will lead UX strategy for AI-enabled platforms, create user journeys and prototypes, and ensure accessibility, explainability, and governance across AI tools and workflows. 7+ years in UX and AI-focused design preferred.