Senior IT Help Desk Specialist – End-User & Exec Support

Cgsfederal; Chantilly (VA); On-site; USD 62,000 - 86,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Life insurance

401(k) retirement plan

Flexible Spending Account (FSA)

Paid Time Off and holidays

Job summary

CGS is seeking a Senior Help Desk Technician to deliver Level 1 and 2 help desk support for EOUSA staff, attorneys, and executives in a government office environment. The role includes troubleshooting, account management, and routine hardware/software installation across multiple platforms.

Responsibilities include backup/restoration, file server and mailbox administration, end-user training, and ITIL‑based incident management.

Qualifications

• One year or more Adobe Connect or related online meeting center set‑up experience.
• ITIL Foundations certification preferred.
• Change Management experience preferred.
• Active DOD clearance Level 6 Public Trust or above preferred.

Responsibilities

• Provide Level 1 & 2 Help Desk support for end users including senior management, attorneys, contractors, and EOUSA.
• Perform backup/restoration administration and file server support.
• Manage user accounts and mailbox administration; install software/hardware.
• Set up handheld devices and remote user support; assist with conference room AV setup.
• Create procedural documentation and training materials; maintain IT inventories.
• Log incidents per ITIL; produce status reports, trending analyses, and SLAs.

Skills

Adobe Connect

Education

ITIL Foundations certification

Active DOD clearance Level 6 Public Trust or above

Tools

Adobe Connect

Job description

CGS is seeking a Senior Help Desk Technician to deliver Level 1 and 2 help desk support for EOUSA staff, attorneys, and executives in a government office environment. The role includes troubleshooting, account management, and routine hardware/software installation across multiple platforms.

Responsibilities include backup/restoration, file server and mailbox administration, end-user training, and ITIL‑based incident management.