Senior User Support Specialist II

CGS Federal (Contact Government Services); Memphis (TN); On-site; USD 72,000 - 106,000; Full time

Job summary

An established industry player is seeking a Senior User Support Specialist to enhance government innovation through technical support. This role involves setting up and troubleshooting web conferencing tools, training users, and resolving technical issues for a large Federal agency. The company values motivated individuals who thrive in a collaborative environment and offers numerous opportunities for professional growth. Join a team dedicated to simplifying government processes with innovative technology and a strong commitment to employee support and development.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Flexible Spending Accounts

Qualifications

• 4+ years of experience with web conferencing tools.
• Certified trainer in web conferencing platforms.

Responsibilities

• Provide technical support for web conferencing tools.
• Train users and troubleshoot issues effectively.

Skills

Web Conferencing Tools Setup

Troubleshooting Audio/Video Issues

User Training

Education

Undergraduate Degree

Tools

Zoom.gov

Skype for Business

WebEx

Teams

Adobe Connect

Job description

3 weeks ago Be among the first 25 applicants

CGS Federal (Contact Government Services) provided pay range

This range is provided by CGS Federal (Contact Government Services). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$72,895.00/yr - $105,293.00/yr

Employment Type

Full Time, Senior-level

Department

Information Technology

Job Description

CGS is seeking a Senior User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency. We value motivated, highly skilled, and creative individuals who are excited to contribute to government innovation, appreciate collaboration, and anticipate the needs of others. Our environment supports professional growth through various learning opportunities.

Skills and Attributes for Success

1. Setup, monitor, train, troubleshoot, diagnose, and resolve issues with web conferencing tools including Zoom.gov, Skype for Business, WebEx, Teams, and Adobe Connect.
2. 4+ years demonstrated ability to set up and disable Zoom.gov accounts, train over 100 users, and diagnose issues.
3. Experience troubleshooting audio/video issues and resolving technical problems with Zoom, Skype for Business, WebEx, Adobe Connect, and Teams.

Qualifications

1. Undergraduate degree required.
2. Certified trainer in web conferencing platforms.
3. Ability to describe differences between basic and licensed accounts and their advantages/disadvantages.
4. Must be a US Citizen and able to obtain a Public Trust security clearance.

Our Commitment

CGS strives to simplify and enhance government processes through innovative technology and dedicated personnel. We are committed to honesty, professionalism, quality work, and fostering a supportive environment for our employees. We offer a comprehensive benefits package including health, dental, vision, life insurance, 401k, flexible spending accounts, and paid time off.

Equal Opportunity Employment

Contact Government Services, LLC is an Equal Opportunity Employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Join Our Team

Explore additional opportunities on our Job Board: https://cgsfederal.com/join-our-team/

For more information, visit: https://www.cgsfederal.com or contact us at: [e-mail]