Senior User Support Specialist

CGS Federal (Contact Government Services); City of Rochester (NY); On-site; USD 56,000 - 73,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing government services through innovative technology. As a Senior User Support Specialist, you will play a crucial role in supporting a large Federal agency by providing top-tier technical assistance with web conferencing tools. This position offers the chance to work in a collaborative environment where your skills will directly impact government innovation. With a commitment to professional growth and a supportive atmosphere, you will have the opportunity to train users and troubleshoot technical issues, ensuring seamless communication and collaboration. Be part of a team that values honesty, professionalism, and quality work.

Benefits

Health, Dental, and Vision Insurance

Life Insurance

401k

Flexible Spending Accounts

Paid Time Off

Holidays

Qualifications

• 4+ years of experience in setting up and troubleshooting web conferencing tools.
• Certified trainer in multiple web conferencing platforms.

Responsibilities

• Provide technical support for web conferencing tools and train users.
• Diagnose and resolve issues with audio/video during meetings.

Skills

Web Conferencing Tools Setup

Zoom Training

Skype for Business Training

WebEx Training

Adobe Connect Training

Team Meetings Setup

Troubleshooting Audio/Video Issues

Education

Undergraduate Degree

Tools

Zoom.gov

Skype for Business

WebEx

Adobe Connect

Team Meeting

Job description

3 weeks ago Be among the first 25 applicants

CGS Federal (Contact Government Services) provided pay range

This range is provided by CGS Federal (Contact Government Services). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$56,696.64/yr - $72,895.68/yr

Employment Type: Full Time, Senior-level

Department: Information Technology

CGS is seeking a Senior User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency.

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

• Setup, monitor, train, troubleshoot, diagnose, and resolve issues with web conferencing tools including but not limited to: Zoom.gov, Skype for Business, WebEx, Team Meeting, Adobe Connect.
• 4+ years demonstrated ability to set up and disable Zoom.gov accounts.
• Demonstrated ability to train over 100 users in all aspects of Zoom.gov use.
• Demonstrated ability to diagnose issues with Zoom (audio/video; links, etc.) and resolve them.
• 4+ years of demonstrated experience in training over 100 users in all aspects of Skype for Business.
• Troubleshooting all technical issues with users, including audio/video issues, and resolving them.
• 4+ years of demonstrated experience in setting up and monitoring WebEx training, troubleshooting, and resolving issues.
• 4+ years of demonstrated experience with Adobe Connect, including setting up, monitoring meetings, training users, troubleshooting, and resolving issues.
• 4+ years of demonstrated experience in setting up Team Meetings, training users, troubleshooting, and resolving issues.

Qualifications:

• Must have an undergraduate degree.
• Certified trainer in web conferencing platforms (Zoom.gov, Adobe Connect, Skype for Business, WebEx).
• Ability to describe differences between basic and licensed accounts, including advantages and disadvantages.
• Must be a US Citizen upfront.
• Ability to obtain a Public Trust security clearance.

Our commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s needs. We are committed to solving challenging and dynamic problems.

For the past seven years, we’ve grown our government contracting portfolio, creating valuable partnerships through honesty, professionalism, and quality work.

We value honesty, professionalism, and delivering high-quality work, fostering long-term relationships.

We care about our employees and offer a comprehensive benefits package:

• Health, Dental, and Vision insurance
• Life Insurance
• 401k
• Flexible Spending Accounts (Health, Dependent Care, Commuter)
• Paid Time Off and holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Join our team and contribute to meaningful government innovation!

Explore more opportunities on our Job Board.

For more information, visit https://www.cgsfederal.com or contact us via email: [e-mail].