Senior User Researcher

Alan; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Alan seeks a User Researcher to guide product decisions with evidence from interviews, diary studies, surveys, and usability sessions. You will work across product, design, and engineering teams to translate member needs into actionable insights.

You'll partner with analytics to tell a complete story and help grow a strong research culture across Alan, sharing your craft and mentoring teammates along the way.

Qualifications

• 4+ years of experience as a product/user researcher in a tech environment with hands-on qualitative methods (interviews, diary studies, think-aloud usability testing, direct observation)
• Strong quantitative research skills: survey design, sampling, crosstabs, core statistics
• Sharp critical thinking: identify valuable research, scope efficiently, deliver actionable insights
• Strategic mindset: partner with product stakeholders and tie findings to business impact

Responsibilities

• Gather and prioritize the most important questions from across the company and design the right research to answer them
• Run interviews, diary studies, surveys, and usability sessions across the product lifecycle
• Turn findings into clear, compelling insights for cross-functional teams
• Collaborate with Product, Design, and Engineering and with analytics to tell a complete product story
• Grow research culture at Alan and mentor teammates

Skills

Qualitative research

Quantitative research

Critical thinking

Strategic partnering

Job description

Health can’t wait. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.Alan exists to end the wait.Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

The User Researcher role

At Alan, research is not a checkpoint. It's a compass. Our User Research team sits at the intersection of product, design, and engineering, making sure every decision is grounded in what our members actually need, feel, and experience.

As a User Researcher at Alan, you will gather and prioritize the most important questions from across the company, and design the right research to answer them. That means running interviews, diary studies, surveys, and usability sessions throughout the full product cycle, not just at the end. You'll then turn those findings into insights that are clear, compelling, and genuinely useful to the teams who need them.

You’ll work hand in hand with Product Managers, Designers, and Engineers, and collaborate closely with our analytics and data science teams to tell a complete story about our product. You'll also help grow research culture across Alan, sharing your craft and mentoring teammates along the way.

At Alan, great research drives great product. If you love figuring out what people truly need and translating that into decisions that matter, this role is for you.

If you have some of the following, you may be a great fit

• 4+ years of experience as a product/user researcher in a tech environment, with strong hands‑on expertise in qualitative methods: interviews, diary studies, think‑aloud usability testing, and direct observation
• Solid quantitative research skills: you're comfortable with survey design, sampling, crosstabs, and core statistical concepts
• Sharp critical thinking: you quickly identify what research is worth doing, scope it efficiently, and deliver insights that are focused and actionable
• A strategic mindset: you know how to partner with product stakeholders, communicate the value of research, and tie your findings to concrete business i