Senior User Experience Researcher (6 month contract)

PointClickCare; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

PointClickCare's UX Research team partners with Product and UX Design from discovery through delivery, supporting Integrated Care products for acute and payer markets and healthcare workflows such as Prior Authorization.

The Senior UX Researcher leads end-to-end research activities, recruits participants, selects methodologies, synthesizes findings, and translates insights into strategy and design recommendations, communicating decisions to leadership and stakeholders.

Qualifications

• 5+ years of UX research or similar customer-focused research role.
• Experience collaborating with Product and UX Design.
• Ability to travel to customer sites ~4 times per year.
• Experience with AI tools to enable day-to-day research work.
• Experience with healthcare, regulated, payer, acute-care, or financial applications preferred.
• Strong written and verbal communication skills.
• Experience with research and survey tools such as Dovetail, User Interviews, Salesforce, SurveyMonkey, Qualtrics, and analytics or product-experience platforms such as Pendo.

Responsibilities

• Plan and conduct research, usability studies, and mixed-method discovery to inform product decisions.
• Identify participants, recruit, and conduct studies, synthesize findings.
• Translate insights into actionable strategy and design recommendations for Product, UX Design, Engineering, and stakeholders.
• Lead end-to-end research activities including recruitment, discussion guides, study facilitation, analysis, and sharing findings.
• Lead workshops and communicate strategic research decisions to leadership and researchers/designers on initiatives.

Skills

UX research

Stakeholder collaboration

Research methodology

Participant recruitment

Qualitative analysis

Quantitative analysis

Communication

Leadership

Education

Bachelor's degree in psychology

Bachelor's degree in statistics

Bachelor's degree in human-computer interaction

Bachelor's degree in information systems

Tools

Figma

Miro

Dovetail

User Interviews

Salesforce

SurveyMonkey

Qualtrics

Pendo

Job description

• The UX Research team partners directly with Product and UX Design from early opportunity discovery and ideation through delivery
• This role supports the Integrated Care portfolio, including products serving acute and payer markets and healthcare and financial workflows such as Prior Authorization and Concurrent Review
• The team keeps product and design decisions moving with timely, actionable customer insights
• The Senior UX Researcher drives strategic and tactical product decisions by planning and conducting research, usability studies, and mixed-method discovery
• Working directly with Product and UX Design, this role identifies the right participants, recommends fit-for-purpose methodologies, recruits and conducts studies, synthesizes qualitative and quantitative findings, and translates insights into strategy and design recommendations
• The Senior UX Researcher also provides project leadership and communicates research decisions and outcomes to leadership and stakeholders
• Partner with Product and UX Design at the beginning of projects, opportunities, and ideation to formulate discovery plans, identify the right customers and stakeholders to engage, and recommend appropriate research methodologies
• Lead end-to-end research activities, including participant recruitment, discussion guide development, study facilitation, analysis, synthesis, and sharing findings. Methods may include surveys, in-depth interviews, remote feedback, usability testing, and prototype-based research when appropriate
• Conduct user outreach, use-case discovery, persona and journey mapping, validation, and usability studies using unbiased and standardized research practices
• Translate customer feedback and research data into actionable insights and strategy and design recommendations for Product, UX Design, Engineering, and other stakeholders
• Lead or participate in workshops, communicate strategic research decisions to leadership, and provide project leadership to researchers and designers on assigned initiatives
• Collaborate with internal subject matter experts, Customer Success, Data Science, and Customer Insights to strengthen understanding of personas, journeys, and use cases and encourage adoption of research best practices

Demonstrated ability to collaborate across Product, UX Design, Engineering, Customer Success, Data Science, Customer Insights, and internal subject matter experts to advance user-centered outcomesExperience using AI tools such as Claude and Microsoft Copilot to enable day-to-day research work5+ years of experience as a UX researcher or in a similar customer-focused research roleAbility to travel to customer sites on a limited basis, approximately four times per yearExperience collaborating in Figma and Miro; this role contributes to prototype-based research but is not expected to create prototypesPreferred Experience:Experience researching healthcare, medical, regulated, payer, acute-care, or financial applicationsDemonstrated ability to create research strategy and discovery plans, develop discussion guides, select methodologies, conduct interviews and studies, and quickly analyze and synthesize findingsStrong qualitative and quantitative research skills, with the ability to translate real user feedback into insights that drive user-centered decisions for broad audiencesBachelor’s degree in psychology, statistics, human-computer interaction, information systems, or a related fieldExperience with research and survey tools such such as Dovetail, User Interviews, Salesforce, SurveyMonkey, Qualtrics, and analytics or product-experience platforms such as PendoStrong written and verbal communication skills, including the ability to explain strategic decisions, present findings, persuade, negotiate, and articulate alternative approaches