Senior User Experience Designer (Hybrid)

AFMIC American Family Mutual Insurance Company, S.I.; Madison (WI); Hybrid; USD 99,000 - 167,000; Full time

Benefits offered by this job

Relocation support

Job summary

AFMIC American Family Mutual Insurance Company, S.I. is seeking a UX/Interaction designer to lead user-centered design efforts for complex web and mobile experiences.

You will gather analytics and qualitative feedback, translate insights into features, and work with stakeholders to deliver on-brand, highly usable solutions. The role is hybrid, requiring a minimum of 10 days per month from Madison, WI or Boston, MA offices.

Qualifications

• Experience planning, designing and building complex web sites and mobile experiences.
• Strong knowledge of usability, IA, interaction design and user research methodologies.
• Ability to communicate concepts using storyboards, mood boards, wireframes and user journeys.
• Proficiency applying design thinking to solve problems.
• Knowledge of web typography best practices.
• Experience creating visual content for the web (photos, banners, video).
• Experience creating interactive prototypes.
• Ability to analyze diverse information sources to craft design solutions.
• Experience coordinating work across multiple projects in a fast-paced environment.
• Experience working with cross-functional teams.
• Experience creating style guides and usability standards.
• Knowledge of latest design, accessibility and development trends.

Responsibilities

• Acquire information from partners and stakeholders to inform designs with business and user impact.
• Lead sketching sessions and brainstorms to capture ideas and alternatives.
• Define features, user stories and task breakdowns for incremental delivery.
• Create low and high-fidelity prototypes for communication and testing.
• Ensure brand alignment with corporate identity standards.
• Review and present UX deliverables like flows, wireframes and UI specs.
• Review QA defects and prioritize resolutions.

Skills

Interaction design

Information architecture

Prototyping

Design thinking

Typography for web

Visual content creation

User flows

Wireframes

Storyboards

Cross-functional teamwork

Style guides

Design systems

Salesforce SLDS

Education

UX Certification

Salesforce UX Certification

Tools

Sigma

Salesforce SLDS

Job description

This position leads team members to analyze various sources of information and apply user-centered design principles to bring to life engaging and highly usable experiences. This role is responsible for collaborating with others to design and communicate an end solution that is on brand, visually impactful and meets both user and business needs.

In this hybrid, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI; Boston, MA.

Internal candidates are encouraged to apply and should review the internal mobility guidelines in the hybrid policy reference guide for more information.

You will report to a Senior Manager, Digital and Technology Product.

Position Compensation Range: $99,000.00 - $167,000.00

Pay Rate Type: Salary

Relocation support is offered for eligible candidates.

Primary Accountabilities

• Acquire necessary information (analytics, qualitative feedback, etc.) from key partners and stakeholders to ensure designs are considerate of business impact and user impact.
• Leads sketching sessions and other brainstorming activities with team members to capture ideas and broad solution alternatives.
• Collaborate with others to define features, user stories and breakdown of tasks/work effort to deliver end solution incrementally.
• Instruct and lead creation of low and high-fidelity prototypes used to communicate interaction design expectations to others or for testing purposes.
• Maintain a thorough understanding of the brand identity standards to ensure recommendations are consistent with the corporate vision.
• Review and presents user experience deliverables such as user flows diagrams, wireframes and user interface specifications.
• Review quality assurance defects and recommends prioritization of resolution to team.

Specialized Knowledge & Skills Requirements

• Demonstrated experience planning, designing, and building complex web-sites and mobile experiences.
• Extensive knowledge and understanding of usability best practices, information architecture principles, interaction design concepts, user research methodologies and best-in-class design principles (Color theory, space, shape, alignment etc.) for web and mobile application concepts.
• Demonstrated experience communicating concepts and rationale through storyboards, mood boards, visual design mockups, wireframes, user flows, user journey maps, information architecture diagrams etc.
• Demonstrated experience using design-thinking to solve problems and applying usability principles to recommended solutions.
• Demonstrated experience selecting and providing recommendations around proper typography for the web.
• Demonstrated experience selecting, creating and guiding visual content for the web (photos, advertising banners, video, etc).
• Demonstrated experience creating interactive prototypes.
• Demonstrated experience analyzing diverse information sources in order to create a design solution and recommendations.
• Demonstrated experience organizing and managing work across multiple projects in a dynamic, fast-paced environment.
• Demonstrated experience working with cross-functional teams.
• Demonstrated experience creating style guides, usability standards documentation
• Solid knowledge of the latest design, accessibility, and development trends.

Additional Specialized Knowledge and Skills

• 5-8+ years in Interaction Design, Information Architecture, prototyping in tools like Sigma, and work with Design Systems ( Example SLDS for Salesforce)
• Designing complex Enterprise or internal tools such as Customer Relationship Management (CRM) or Contact Center
• Experience with Salesforce Platform (Lightning, Record Pages, LWC)
• Working in Agile/ SAFe teams alongside Product Managers and Product Owners
• Insurance or financial services background is a plus
• NN/g UX Certification or Salesforce Certified Platform User (UX) Designer Certification are a plus.

Licenses

Not Applicable.

Travel Requirements

Up to 10%.

Physical Requirements

Work that primarily involves sitting/standing.

Working Conditions

Not Applicable.

Additional Information

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Sponsorship will not be considered for this position unless specified in the posting

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.

#LI-MN2