Senior User Experience Copywriter

Thrive Market; United States; Remote; USD 100,000 - 140,000; Full time

Job summary

Thrive Market is seeking a Senior UX Copywriter to own product and UX copy across the entire member experience. You’ll sit with product designers and work across onboarding, shopping, checkout, membership, and account areas, setting copy standards that ensure a consistent, clear Thrive Market voice.

You’ll write copy that supports acquisition, conversion, and retention, participate in copy tests, and apply accessibility best practices to every flow.

Qualifications

• 5+ years of UX, product, or digital copywriting in D2C or ecommerce contexts.
• A portfolio showing UX/microcopy with reasoning behind choices.
• Experience building or maintaining copy standards, style guides, or pattern libraries.
• Comfort working in Figma alongside designers day to day.
• Ability to write persuasive, clear copy reflecting a brand voice; data-informed approach.
• Knowledge of accessibility and inclusive-language practices.
• Strong collaboration and communication skills with cross-functional partners.

Responsibilities

• Write UX and product copy across web, app, and lifecycle touchpoints: headlines, CTAs, labels, helper text, error and empty states, confirmations, and in-flow education
• Work in the design process alongside product designers, from early flows to final specs, in Figma
• Build and maintain our copy standards: voice and tone guidelines, style guide, glossary, and reusable copy patterns
• Keep copy consistent across product areas, and flag gaps and conflicts in terminology
• Partner with Product, Design, Engineering, Research, Marketing, Legal, and Member Support to ship accurate, clear copy
• Write to support business goals such as acquisition, conversion, add-to-cart, basket size, and retention, without losing member trust
• Run and learn from copy tests (A/B and experiments), user research, and performance data, then iterate
• Apply accessibility and plain-language standards in every flow
• Coach designers, PMs, and teammates on writing first-draft copy and using the standards
• Manage priorities and feedback across multiple projects with senior stakeholders

Skills

UX copywriting

Portfolio

Copy standards

Brand voice

A/B testing

Accessibility

Collaboration

Data-informed

Tools

Figma

Job description

ABOUT THRIVE MARKET

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,700,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

THE ROLE

We’re hiring a Senior UX Copywriter to own product and UX copy across the entire member experience. You’ll sit side by side with product designers and move across product areas (e.g., onboarding, shopping, checkout, membership, account) rather than owning a single lane. You’ll write the words members see at every step. You’ll also set the copy standards that keep the experience consistent, clear, and unmistakably Thrive Media! This reports into the Senior Manager of Product Design.

RESPONSIBILITIES

• Write UX and product copy across web, app, and lifecycle touchpoints: headlines, CTAs, labels, helper text, error and empty states, confirmations, and in-flow education
• Work in the design process alongside product designers, from early flows to final specs, in Figma
• Build and maintain our copy standards: voice and tone guidelines, style guide, glossary, and reusable copy patterns
• Keep copy consistent across product areas, and flag gaps and conflicts in terminology
• Partner with Product, Design, Engineering, Research, Marketing, Legal, and Member Support to ship accurate, clear copy
• Write to support business goals such as acquisition, conversion, add-to-cart, basket size, and retention, without losing member trust
• Run and learn from copy tests (A/B and experiments), user research, and performance data, then iterate
• Apply accessibility and plain-language standards in every flow
• Coach designers, PMs, and other teammates on writing effective first-draft copy and using the standards
• Work across multiple projects at once, managing priorities and feedback with senior stakeholders

QUALIFICATIONS

• 5+ years of UX, product, or digital copywriting experience, ideally in D2C, ecommerce, or subscription
• A portfolio showing UX and microcopy work, with the reasoning behind your choices
• Experience building or maintaining copy standards, style guides, or pattern libraries
• Comfort working in Figma and alongside designers day to day
• Skill at writing persuasive, clear, and concise copy that reflects a brand voice
• A data-informed approach, including experience with copy testing or experimentation
• Working knowledge of accessibility and inclusive-language practices
• Strong collaboration and communication skills, and the ability